Technical Customer Service Executive

4 days ago


Thiruvananthapuram Thiruvananthapuram Trivandrum India PartApp Full time

Job Description *Technical Customer Service Executive* *Responsibilities* * Deliver exceptional customer support through multiple channels, including phone, email, and chat, ensuring accuracy and timeliness. * Resolve customer issues and inquiries efficiently while maintaining high satisfaction and service quality standards. * Maintain detailed and accurate documentation of customer interactions, issues, and resolutions. * Identify, troubleshoot, and resolve technical issues in collaboration with relevant teams. * Coordinate with cross-functional departments to ensure prompt issue resolution and continuous service improvement. * Analyze recurring issues to suggest process enhancements and preventive measures. * Adhere to company protocols, SLAs, and quality benchmarks in all customer interactions. * Stay updated on product knowledge, updates, and new features to provide informed assistance. *NOTE:* - Probation: Initial *2-month probation period*, followed by a full-time offer based on performance. - Compensation: *No stipend will be provided during probation*. Compensation will be offered at the end of the probationary period upon selection.



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