Assistant Manager, LMS Administrator

Job Description Ready to build the future with AI At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. We are inviting applications for the role of Assistant Manager, LMS Administrator Responsibilities System Administration .Manage requests including program and offering creation, roster and completion uploads, assignment activation, and system clean-up activities. .Conduct quality assurance and correct system set-up issues where necessary. .Interact with learning platforms such as Workday, Cornerstone, UBLA, Uplimit, and other LMS systems. .Set up and manage virtual classrooms troubleshoot and resolve system inquiries via case management, MS Teams, and shared mailboxes. .Collect and validate data required to process learner and stakeholder requests. .Deliver on case resolution, escalate complex issues, and provide learners with timely updates and solutions. .Support testing of newly designed online training assets to ensure functionality and user experience. Learning Deployment & Logistics .Organize and deliver end-to-end learning deployment services, including scheduling, logistics (virtual and face-to-face), PO set-up, and cross-charging. .Execute operational processes for learning initiatives: upload program information, manage rosters, coordinate facilitators, and handle learner inquiries. .Liaise with internal and external facilitators, moderators, and guest speakers to secure availability and manage contingencies. .Ensure logistical readiness for programs, including venue booking, technology set-up, accommodations, shipping of materials, and other event requirements. .Provide comprehensive learner support: invitations, communications, pre-course preparation, and resolution of inquiries. .Resolve logistical and budget-related issues (e.g., cancellations, fees, rescheduling) in a professional manner. Collaboration & Impact .Serve as a frontline contact for associates with learning-related queries, while executing backend processes to ensure seamless service. .Partner with LOSA Managers, P&O Solutions teams, vendors, and facilitators to escalate and resolve complex needs. .Maintain a working knowledge of Mars U programs, policies, processes, and systems to ensure high service quality. .Ensure all activities align with service-level agreements (SLAs), customer satisfaction (CSAT) standards, and compliance requirements. Qualifications we seek in you Minimum Qualification .Graduation in any discipline .Experience in learning administration or related HR/learning operations. .Familiarity with learning systems (Workday, Cornerstone, UBLA, Uplimit, or similar platforms). .Strong customer focus with proven ability to support diverse learner populations across regions. .Demonstrated ability to manage multiple priorities in a fast-paced, complex, and global environment. .Attention to detail and accuracy in data management and process execution. .Strong communication skills ability to explain complex information in clear and accessible ways. .Proven ability to deal with ambiguity and deliver results under tight timelines Preferred qualifications .Customer Focus: Acts as a trusted frontline contact, ensuring a positive learner experience. .Drive for Results: Consistently meets deadlines and SLA requirements. .Problem-Solving: Identifies and resolves straightforward issues using standard procedures, escalating where appropriate. .Collaboration: Works effectively with colleagues across functions, geographies, and external vendors. .Technical Proficiency: Comfortable working across multiple learning systems and digital tools. Why join Genpact . Lead AI-first transformation - Build and scale AI solutions that redefine industries . Make an impact - Drive change for global enterprises and solve business challenges that matter . Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills . Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace . Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build . Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.