LMS Administrator

Who We Are

While our headquarters is in the U.S., half of our employees and customers are outside the country. We have 36 offices in 23 nations, with significant offices in London, Frankfurt, Paris, Sydney, Shanghai, Singapore, and other major cities around the world.

Ivanti's mission is to be a global technology leader enabling organizations to elevate Everywhere Work, automating tasks that discover, manage, secure, and service all their IT assets. Through diverse and inclusive hiring, decision-making, and commitment to our employees and partners, we will continue to build and deliver world-class solutions for our customers.

Our Culture - Everywhere Work Centered Around You

At Ivanti, our success begins with our people. This is why we embrace Everywhere Work across the globe, where Ivantians and our customers are thriving. We believe in a healthy work-life blend and act on it by fostering a culture where all perspectives are heard, respected, and valued. Through Ivanti's Centered Around You approach, our employees benefit from programs focused on their professional development and career growth.

We align through our core values by locking arms in collaboration, being champions for our customers, focusing on the outcomes that matter most and fighting the good fight against cyber-attacks. Are you ready to join us on the journey to elevate Everywhere Work?

Why We Need You

As the Learning Management Systems (LMS) Administrator, you will configure, maintain, and manage all aspects of the LMS, manage user accounts, permissions, and system updates and assist with troubleshooting technical issues.

Working with training leadership and other key stakeholders, this position collaborates with department leadership and members of the training team to facilitate the administration, organization, and reporting of training activities, including maintenance of training programs through our learning and content management systems.

About The Team

At Ivanti, our Customer Support team strives to enable our customers to experience the full potential of our products and services. We do this by ensuring a predictable and effortless support experience through autonomy, mastery, and purpose. Their unwavering commitment to excellence formulates our culture of providing industry leading customer service. As trusted advisors their dedication doesn't stop there; they develop relationships into partnerships, personalizing each support experience for maximum satisfaction. Our adaptable, knowledgeable professionals are eager to inspire maximum business benefit from utilizing our products and services.

What You Will Be Doing
- Responsible for the effective management, maintenance, organization, and optimization of the LMS platform, which includes but is not limited to, module uploads, system configuration, troubleshooting, user access management, content updates, and report generation.
- Create and manage learning paths, specializations, and single purchase virtual learning opportunities.
- Develop and maintain Standard Operating Procedures and best practices for leveraging the LMS and other learning technologies.
- Provide support, training and guidance to all learners (customers, partners and employees) on using the LMS and other integrated platforms.
- Partner with teammates and leadership to evaluate and improve existing processes and workflows.
- Administration of the certification platform, Digital Badging, reporting and other platform integrations.
- Identify potential setbacks and effectively communicate process changes.
- Creates new resources and updates departmental processes to support the team as needed.
- Communicates with all levels of employees within the organization to coordinate new training and knowledge base change requests.
- Provide LMS technical support regarding course enrollments and reporting.
- Interface with IT teams for platform enhancements and projects.
- Other duties as assigned

To Be Successful in The Role, You Will Have

Required
- A minimum of 2 years' experience working in a similar role is required.
- Demonstrated experience managing and administering a learning management system (Thought Industries Preferred).
- Experience with data analytics and reporting.
- Excellent communication skills, both written and verbal.
- Ability to work quickly and manage multiple priorities simultaneously.
- Advanced software proficiency in MS Office (Word, Excel, SharePoint, Outlook)
- Experience using virtual meeting tools such as Microsoft Teams or similar products.

Preferred
- Familiarity with Salesforce, Power-Bi, SQL, and/or Looker is a plus.
- Familiarity with HTML/CSS
- Knowledge and experience in an IT/SaaS company.
- Project Management skills for programs, projects & processes.
- Ability to work effectively with a global and diverse team and produce time-sensitive deliverables.
- Must be able to work well as a team to achieve quality results.

Roadmap for Success

Key Milestones for the Role:
Firs