Business Analyst LMS Admin

3 weeks ago

Hyderabad, India Genpact Full time

Job Description Inviting applications for the role of Business Analyst, LMS Admin In this role, you will be responsible for overseeing end-to-end process delivery across learning operations and support. You will manage a small team, act as the first level of quality control, handle escalations, and support the global HR and L&D stakeholders with timely and compliant administration. This role demands strong operational execution, stakeholder communication, and functional knowledge of LMS tools. Responsibilities 1. Process Leadership & Team Coordination: - Oversee and allocate daily workload for a team of 3-6 analysts supporting learning administration-related activities. - Lead and mentor a team of learning analysts, ensuring high performance. - Monitor team metrics and adherence to SLAs. - Lead on the job training and knowledge transfers. 1. Learning Administration: - Manage end-to-end administrative tasks within Learning Management System (LMS), including course creation, enrollment, session setup, and instructor coordination. - Maintain and update training calendars and participant lists. - Supervise end-to-end course setup, nominations, participant tracking, and closure in the Learning Management System - Maintain and update process documentation. - Conduct audits to ensure service delivery excellence. 1. Data Management & Reporting: - Ensure reporting accuracy and maintain audit logs, process trackers, and performance dashboards. - Support client/internal audits with timely submission of required documentation and evidence. - Drive continuous improvement through data insights, trend analysis, and RCA of service delivery issues. 1. Communication Management: - Provide timely responses to employee queries regarding system accessand training assignments. - Document and escalate recurring issues or enhancement requests to system support or global process owners. - Serve as the first line of communication with HR Business Partners or, L&D leads across regions. 1. Process Enhancement: - Identify gaps in theLMSadmin process and implement enhancements. - Leverage analytics to optimize process Qualifications we seek in you Minimum Qualifications - Bachelor's degree in HR, Business, or a related field. - Good years of experience in LMS administration roles, with minimum 1 year in leadership role. - Strong written and verbal communication skills. - Proficient in LMStools Preferred Qualifications/ Skills - Certification on any LMS platform - Knowledge of eLearning tools and technologies. - Strong leadership and interpersonal skills. - Analytical mindset with attention to detail. - Effective communication and stakeholder management abilities. - - - - -

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