LMS Administrator

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes.

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500 and unveiling a new brand video. We are also proud to be recognized as a Great Place to Work-CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.

Position Overview:
**Key Responsibilities**:

- LMS Maintenance and Updates:

- Update and maintain multiple LMS instances used for customers and employees.
- Set up system preferences, configure system-wide settings, and customize the LMS interface to meet organizational needs.

**Course Management**:

- Create and maintain courses across multiple LMS instances.
- Ensure that training and compliance requirements are met and properly documented.
- Track training completion and gather feedback to improve course effectiveness.

**Reporting and Analysis**:

- Generate and analyze reports on course completions, user activity, and system usage.
- Provide insights and recommendations based on data analysis to enhance learning outcomes and system performance.

**Integration and Collaboration**:

- Work with the product team on continuing integration activities.
- Collaborate with other departments to ensure training needs are met and system functionality aligns with organizational goals.
- Technical Support and Troubleshooting:

- Diagnose and resolve technical issues reported by users promptly.
- Provide technical support and guidance to users to enhance their experience with the LMS.

**Vendor Management**:

- Communicate with LMS vendors for support, bug fixes, and feature requests.
- Serve as the primary point of contact for vendor-related issues and updates.

**Education & experience**

Bachelor's degree in information technology, Education, Human Resources, or a related field.

3-5 years in LMS administration or a related role.

**Skills**:
Proficiency with various LMS platforms.

Strong understanding of LMS configuration, customization, and maintenance.

Experience with software updates, patches, and system security.

Ability to generate and interpret reports and data.

Strong problem-solving skills for diagnosing and resolving technical issues.

Excellent written and verbal communication.

Effective liaison with vendors and internal teams.

Strong attention to detail and organizational abilities.

Capability to manage multiple tasks and prioritize effectively.

Experience with API integrations and data migration is a plus

Knowledge of compliance and regulatory requirements for training programs s a plus

Certification in LMS administration or related fields is a plus

May require working outside regular business hours to support training events
- Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws._ _This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training._