Branch Manager

Key Responsibilities SALES AND SERVICE OBJECTIVES Maximize sales performance to achieve given revenue targets of the branch and zone through liability products Current Savings Term deposits wealth management products and asset related products secured unsecured Ensure effective Relationship Management by monitoring the movement of the top customers of the branch devise and implement a customer acquisition and retention programme Improve product per customer holding Device strategies to counter competition and maximize market share in the Catchment area of the branch by below the line activities and promotions Provide support for new product launches and champion new sales initiatives Collaborate with Segment to facilitate up- streaming of customers Ensure employees are adequately trained on all products processes and services facilitating first time resolution Minimize rejections and customer complaints Monitor customer satisfaction survey ratings net promoter score or any other survey feedback ratings taken from customers and ensure continuous improvement if below bench-mark sustain and better quality service Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking Ensure PFM teller and service managers productivity are at optimum levels He She is aware of bank s Mis-selling Sales Policies and ensure adherence all the times OPERATIONS AND COMPLIANCE Ensure satisfactory ratings in all internal external audits conducted at the branch Ensure compliance to all Operations health documents like KCD KRI OPS manual process notes and circulars issued from time to time Perform regular KCS checks mandated Ensure timely and accurate submission of all returns both internal and statutory for sales and service Ensure accurate and timely processing of all customer instructions as per applicable processes circulars REVENUE AND COST MANAGEMENT Lead revenue generation and profitable growth by focusing on Improved deposit mix comprising Current and Savings accounts Waiver Tracking and Management Non-funds based income Ensure costs are managed within budgets CHANGE MANAGEMENT Implement change initiatives in the areas of branch space rationalization optimization transaction migration systems implementation process Re-engineering and premises reconfiguration PEOPLE MANAGEMENT Drive and embed a strong performance culture through inspiring motivating and rigorous performance management discipline Develop and build talents within branch through optimal resourcing capacity planning succession planning and engagements Achieve high employee engagement and satisfaction Retain talent check attrition Identify and address training and development needs of staff on an on-going basis SEGMENT OWNERSHIP Implement all segment product initiatives in the catchment PRB NR SME Mortgages Jointly own the delivery of segment product PRB NR SME Mortgages objectives with the segment OTHERS- Ensure he she is fully aware of all the policies and procedures issued in relation to ORMA Group Code of Conduct KYC CDD EDD and Money laundering prevention and ensure compliance thereto Any suspicious transaction must immediately be reported as per guidelines Premises management in areas of merchandising housekeeping as well as store management Branch upkeep and maintenance Responsible for health and safety for all As part of the Health and Safety guidelines you should Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions Co-operate with Management to support and promote Health and safety in the workplace Ensure that your actions do not put others at risk Work in a healthy and safe manner Encourage others to work in a healthy and safe manner Report all accidents and incidents and bring to the attention of the management any hazard in the workplace As a manager you are also responsible for the health and safety aspects within your area of control You need to ensure that Your employees are adequately trained and supervised to perform their tasks in a safe manner and are free to raise any Health and safety issues and these issues are addressed appropriately The contractors working in your area or for you are working in a safe healthy manner Skills and Experience Diligent Punctual Banking Knowledge Team Management Strong communication skills Customer orientation and sales focus Good interpersonal skills Qualifications Graduate Post Graduate At least 7-8 years of overall experience with sound banking knowledge- all aspects of general banking retail operations and credit operations deposit and lending products inspection and audit requirements as applicable Leadership skills communication skills relationship building skills competitive awareness benchmarking Customer Orientation and Business Focus About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 17372