AxisPhone:Asst TL/Coach

4 days ago

Mumbai India Axis Bank Full time

Job Description Asst TL/Coach - Voice INTERNAL USAGE: No. of Vacancies: Reports to: Is a Team leader No Team Size: Grade: Business: Retail Operations Department: Axis Phone Sub-Department: Axis Phone Location: Mumbai/Chennai About Axis Phones Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on any malpractices and defines actions basis severity of incidents. The overall objective is to improve customer engagement leading to superior customer experience with improved productivity and sales effectiveness. AbouttheRole The role exists to coach a team of inbound call agents along with the Supervisor. It also is responsible for managing key performance indicators for the team like average handling time, adherence, client experience metrics, sales, quality, digital migration, etc. Key Responsibilities Coaching a team of inbound call agents along with the Supervisor, Managing key performance indicators for the team like average handling time, adherence, client experience metrics, sales, quality, digital migration, etc. Providing timely resolution and customer communication on escalated cases, Managing client experience metrics and improving them through various interventions, Ensuring process efficiency by achieving nil defects and meeting targets of call quality, Identifying training needs of the team and developing team members via coaching, live barge-ins, feedback, training, etc., Ensuring completion of all trainings assigned, Mentoring new team members, Ensuring timely acknowledgement & feedback / coaching on call quality, defects, detractors, etc., Conducting timely call evaluations and provide developmental feedback to the team, Managing performance of bottom quartile team members, Taking over escalations real-time and managing call-backs, Conducting team briefings, Adhering to compliance and information security requirements on service and sales Qualifications Optimal qualification for success on the job is: Graduate or Post graduate from a recognized institution 2- 5 years of relevant experience Role Proficiencies: Result orientation, Analytical thinking, Coaching skills, Stakeholder management, Strong problem solving skills, Attention to detail, Excellent product and process knowledge

  • Customer Support TL

    1 week ago

    Indore, Madhya Pradesh, India MediBuddy Full time

    Department: Operations Customer Support Location: Indore (WFO) Shift: Rotational / As per center requirement Reports To: Manager / Sr. Manager – Operations   Role Overview:   The Team Leader is responsible for managing day-to-day operations of a team of customer support executives handling the MediBuddy healthcare process. The TL ensures that service...

  • Team Coach

    3 days ago

    Mumbai Metropolitan Region, India eBay Full time

    At eBay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity...

  • Tl/ Am Customer Service

    3 days ago

    Mumbai, India Ideovate Solutions Full time

    Job Title: TL/ AM Customer Service (UK SME lending). Reporting to: Operations Manager Location: Mumbai (UK hours) Summary of role: The AM Customer Service will be responsible to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. At least 2-5 years’...

  • Team Coach

    3 weeks ago

    Mumbai, India eBay Full time

    This job is with eBay, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190...

  • Principal Software Engineer

    3 weeks ago

    Pune, MH, India Mastercard Full time

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation,...

  • Quality TL

    2 weeks ago

    Malad West Dely, Mumbai, Maharashtra, India Aliens Art Pvt Ltd Full time ₹ 30,00,000 - ₹ 70,00,000 per year

    Conduct quality evaluations for calls, chats, emails, or workflow tasks.100% Audits for all Sales Lead WonScore interactions using established QA standards and provide clear, data-driven feedback.Facilitate 1:1 coaching sessions and create personalized improvement plans.Track performance trends and highlight recurring issues or knowledge gaps.Participate in...

  • Operations TL

    1 week ago

    Ahmedabad, Gujarat, India MediBuddy Full time

    Function: OperationsLocation: Ahmedabad (WFO) Employment Type: Full-timeDesignation: Team LeadAbout the role - We are looking for a results-driven and process-oriented Team Lead to oversee and manage our backend operations team (voice and non-voice). The ideal candidate will be responsible for ensuring smooth day-to-day operations, driving productivity,...

  • spe/sme/tl

    3 days ago

    Mumbai, Maharashtra, India Orcapod Consulting Services Full time

    Job Description of SPEJob Title: SPEObjectivesThe SPEs objective is to actively assist a team in accordance with laid down procedures to achieve and maintain requisite standards of quality and productivity. He / she will report to the Team leader/Team Manager, Operations, who will be the first point of contact for any issues, questions, or concerns.Key...

  • Team Leader

    1 week ago

    Navi Mumbai, India Seven Consultancy Full time

    JOB DETAILS 1) Minimum two years experience in Fundraising/ Sales/ Marketing2) Prior experience of fund-raising for the Development sector would be added advantage 3) Proven sales abilities with sound target achievement record, and comfortable with holding and meeting fund raising goals 4) Assisting with their induction and providing ongoing onsite training...

  • Call Center Manager

    3 weeks ago

    Chennai, Tamil Nadu, India, Tamil Nadu I-PAC Full time

    About I-PAC:I-PAC (Indian Political Action Committee) is a leading consulting firm that provides innovative solutions to our Campaign’s most challenging problems. We pride ourselves on delivering strategic insights and actionable plans that drive growth and improve performance.About the role:The Call Centre Manager will lead a team of TL and Quality...