Tl/ Am Customer Service

1 day ago

Mumbai, India Ideovate Solutions Full time

Job Title: TL/ AM Customer Service (UK SME lending).

Reporting to: Operations Manager

Location: Mumbai (UK hours)

Summary of role: The AM Customer Service will be responsible to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

At least 2-5 years’ experience in handling team (Sales/Customer Service)

Educated to degree/postgraduate level. (M. Com/MBA) preferable.

Delivery of service level components, quality and productivity targets & indicators.

People Management, including dispute resolution and coordination within team members.

Operational Management: Managing the floor, adherence to schedule. Ownership and problem resolution.

Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call.

Training and development of staff. Motivation, leadership of a team

Ability to think strategically & to lead.

Strong interpersonal, written and oral communication, negotiation & conflict resolution skills. High Proficiency in English.

Self-motivated with excellent organisational and time management skills

Intermediate user of Excel, Project and Risk Management Software’s/CRM

Ability to work UK hours. No transportation provided.

Salary will be as per company’s norms.

**Salary**: ₹30,000.00 - ₹65,000.00 per month

**Benefits**:

- Leave encashment

Schedule:

- UK shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Team leader: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 8424931556

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