Operations TL

1 week ago

Ahmedabad Gujarat India MediBuddy Full time

Function: Operations
Location: Ahmedabad (WFO)
Employment Type: Full-time
Designation: Team Lead

About the role - 

We are looking for a results-driven and process-oriented Team Lead to oversee and manage our backend operations team (voice and non-voice). The ideal candidate will be responsible for ensuring smooth day-to-day operations, driving productivity, enforcing SOP adherence, and continuously improving processes through SOP development and optimization.

Key Responsibilities -

  • Lead and manage a team of associates handling backend voice and non-voice healthcare operations.

  • Monitor team performance, track key metrics (AHT, TAT, quality, productivity, etc.), and ensure SLA adherence.

  • Drive operational excellence through consistent adoption and compliance with Standard Operating Procedures (SOPs).

  • Identify gaps in existing processes and lead efforts to create, revise, and implement effective SOPs.

  • Conduct regular audits, quality checks, and process reviews to ensure accuracy and service excellence.

  • Provide coaching, feedback, and performance management for team members to ensure capability building and goal alignment.

  • Collaborate cross-functionally with other departments (Tech, Product, Customer Support) to resolve escalations and improve end-to-end workflows.

  • Handle manpower planning, shift scheduling, and workload balancing to maintain operational efficiency.

  • Ensure strong documentation, reporting, and real-time updates on dashboards and MIS.

  • Support automation, digitization, and tools adoption across the backend processes.

  • Operation Executive

    5 days ago

    Ahmedabad, Gujarat, India PetPooja Full time

    Job Title: Operation Executive - Inventory **Job Description**: - Need to call clients and provide them training for the inventory management module. - After a training session, if there are any doubts or issues, then need to coordinate here again and provide them with an available solution. - All calls are going to be carried forward by TL they need to...

  • TL-Accounts Receivable

    4 weeks ago

    Hyderabad, India Cognizant Full time

    Job Description Job Summary The TL-Accounts Receivable role is pivotal in managing and optimizing the accounts receivable processes within our organization. With a focus on Order to Cash Finance and Accounting the candidate will utilize their expertise in MS Excel MS PowerPoint and SAP Accounts Receivable to ensure efficient financial operations. This hybrid...

  • Agm - Tl Tes

    2 days ago

    India VIL Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • TL-AR Management HC

    3 weeks ago

    Hyderabad, India Cognizant Full time

    Job Description Job Summary We are seeking a highly skilled professional for the role of TL-AR Management HC with 6 to 8 years of experience. The ideal candidate will possess expertise in healthcare products and revenue cycle management. This hybrid role requires night shifts and offers an opportunity to contribute to our innovative healthcare solutions...

  • Focco Tl

    45 minutes ago

    Ahmedabad, Gujarat, India Serving Skill Full time

    1. Handling Team of 25+ FOCO Advisors & Driving Revenue from clients mapped to them on commodity Market. 2. Creation of revenue & Activation of Inactive clients through effective Advisory Drive and Terminal Operations 3. Helping & training the Team to Handling Queries & complains of client's & solving it within TAT. 4. Achieving the targets set for Team...

  • TL-AR Management HC

    2 weeks ago

    Hyderabad, India Cognizant Full time

    Job Description Job Summary Join our team as a TL-AR Management HC where you will leverage your expertise in MS Word MS Excel and Customer Service to drive efficiency and excellence in accounts receivable processes. With a hybrid work model and day shifts you will play a crucial role in optimizing financial operations and enhancing customer satisfaction...

  • Customer Support TL

    1 week ago

    Indore, Madhya Pradesh, India MediBuddy Full time

    Department: Operations Customer Support Location: Indore (WFO) Shift: Rotational / As per center requirement Reports To: Manager / Sr. Manager – Operations   Role Overview:   The Team Leader is responsible for managing day-to-day operations of a team of customer support executives handling the MediBuddy healthcare process. The TL ensures that service...

  • Operation Executive

    1 week ago

    Ahmedabad, India PetPooja Full time

    Job Title: Operation Executive - Inventory **Job Description**: - Need to call clients and provide them training for the inventory management module. - After a training session, if there are any doubts or issues, then need to coordinate here again and provide them with an available solution. - All calls are going to be carried forward by TL they need to...

  • AxisPhone:Asst TL/Coach

    4 days ago

    Mumbai, India Axis Bank Full time

    Job Description Asst TL/Coach - Voice INTERNAL USAGE: No. of Vacancies: Reports to: Is a Team leader No Team Size: Grade: Business: Retail Operations Department: Axis Phone Sub-Department: Axis Phone Location: Mumbai/Chennai About Axis Phones Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide...

  • AGM - TL TES

    4 weeks ago

    Bengaluru, India Vodafone Idea Limited Full time

    Job Description Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful...