Cloud Support Trainee

3 weeks ago

Hyderabad, India ProArch Full time

About ProArch: Founded in 2006, ProArch began as a tight-knit team of business-minded IT professionals passionate about delivering exceptional cloud-based technology solutions. Today, we’ve grown into a global force spread across US, UK and India into multidisciplinary experts spanning cloud, infrastructure, data analytics, cybersecurity, compliance, and software development. Organizations turn to ProArch for forward-thinking guidance, seamless implementation, and dependable ongoing support partnering with us to reach every milestone on the path to their vision. Our services consist of specific practice areas that are methodically designed to complement and enhance each other's effectiveness. This interconnected approach removes roadblocks and drives rapid growth and financial stability. Many of our clients leverage the full scope of our services, creating a supply chain of value that impacts the entire organization from IT to customer experience. At our core, we believe in the power of technology to transform. We’re passionate about inspiring innovation that shapes our people, our clients, our partners, and the communities we serve. Job Description: ProArch is seeking a Cloud Support Trainee to provide Level 1 technical support for clients worldwide. The role involves troubleshooting basic cloud-related issues, assisting with email migrations, and learning emerging cloud technologies through self-paced training. Key Responsibilities: - Provide L1 technical support to clients via email, phone, and collaboration tools. - Monitor and address issues related to Azure, O365, and AWS environments. - Assist with email migrations and basic infrastructure troubleshooting. - Document support activities and maintain ticketing accuracy. - Demonstrate eagerness to learn cloud technologies and industry best practices. - Support on Email migrations - Technology focused, self-motivated and proactive in problem solving. - Keen interest in learning cloud technologies. - Self-paced learning on technologies - Should have good internet bandwidth in supporting clients Requirements - Degree in Computing Science or equivalent (B. Tech – IT/CS, BSC, MCA.) - Excellent written and oral communication skills - Basic understanding of customer service - Hands on experience or understanding in MS Office - Basic understanding of cloud - advantageous - Willing to work in rotational night shifts including weekends. - Work in a 24/7 Environment

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