Salesforce Service Cloud Consultant
1 day ago
Role SummaryAs a Business Analyst on our Service Cloud Support Team, you'll be the first point of contactfor all Service Cloud support requests. You'll play a critical role in ensuring our support queue iswell-managed and that our team is focused on solving the most impactful problems. Your mainresponsibilities will include reviewing and triaging all incoming requests, understanding the rootcause of the issue or the business problem the requester is trying to solve, and working with ourtechnical partners to design and prioritize effective solutions. This is a highly collaborative rolethat requires strong communication skills and a strategic mindset.Key ResponsibilitiesTriage and Prioritize: Review, analyze, and prioritize all incoming Service Cloudsupport requests, ensuring that critical issues are addressed promptly.Business Analysis: Engage with our US-based Operations team to deeply understandtheir needs, pain points, and the business problems they are trying to solve. You'lltranslate these high-level requests into clear, actionable requirements for our technicalteam.Solution Design: Partner with technical Salesforce experts to brainstorm and outlinepotential solutions that align with business goals and technical best practices.Communication: Act as the primary liaison between business stakeholders and thetechnical team. You'll provide regular updates to stakeholders on the status of theirrequests and clearly communicate technical solutions in an easy-to-understand manner.Documentation: Maintain comprehensive documentation of all support requests,requirements, and solution designs.Required Skills and QualificationsExperience: 6+ experience in a business analysis or similar role, preferably in atechnical or SaaS environment. 3+ years working specifically with the Service Cloudplatform.Platform Knowledge: Strong understanding of Salesforce, specifically the ServiceCloud platform.Communication: Exceptional verbal and written communication skills in English are amust. You will be communicating daily with our US-based Operations team.Problem-Solving: Excellent analytical and problem-solving skills with the ability toidentify the root cause of issues and propose logical solutions.Collaboration: A natural collaborator who is comfortable working with both technicaland non-technical teams.Organizational Skills: Highly organized with the ability to manage multiple priorities anddeadlines in a fast-paced environment.
-
Senior Success Guide, Service Cloud
1 week ago
Hyderabad, India Salesforce Full timeJob Description To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And...
-
Senior Success Guide, Service Cloud
2 weeks ago
Hyderabad, Telangana, India Salesforce Full time ₹ 12,00,000 - ₹ 36,00,000 per yearTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...
-
Senior Manager Technical Consulting
1 week ago
Hyderabad, India Salesforce Full timeJob Description To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help...
-
Salesforce Marketing Cloud Architect
7 days ago
Hyderabad, Telangana, India Salesforce Full timeJob Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...
-
Hyderabad, India Salesforce Full timeJob Description To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And...
-
Manager, Technical Consulting
1 week ago
Bengaluru, Hyderabad, India Salesforce Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Description:Manager, Technical ConsultingDepartment Description:Salesforce Professional Services - Global Delivery Centre (GDC) focuses on delivering strategic engagements that define transformational opportunities and execution of change programs. We are the trusted delivery partner for Salesforce Professional Services that ensures end to end...
-
Salesforce Solution Architect
7 days ago
Hyderabad, Telangana, India Salesforce Full timeJob Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...
-
Manager, Technical Consulting
2 weeks ago
Hyderabad, India Salesforce Full timeJob Description To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets...
-
Senior Manager, Technical Consulting
1 week ago
Bengaluru, Hyderabad, India Salesforce Full time US$ 1,50,000 - US$ 2,00,000 per yearDepartment Description:Salesforce Professional Services - Global Delivery Centre (GDC) focuses on delivering strategic engagements that define transformational opportunities and execution of change programs. We are the trusted delivery partner for Salesforce Professional Services that ensures end to end multi-cloud delivery capabilities across all Salesforce...
-
Senior Technical Consultant
1 week ago
Hyderabad, Telangana, India Salesforce Full time ₹ 18,00,000 - ₹ 25,00,000 per yearTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...
