Salesforce Marketing Cloud Architect

Job Category

Customer Success

Job Details

**About Salesforce**

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

**Job Details**:
**Responsibilities**:

- Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations
- Translate business requirements into well-architected solutions that best leverage the Salesforce platform
- Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states
- Provide oversight and governance of Salesforce projects
- Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed
- Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation
- Maintain a target billable utilization aligned to the role
- Ability to understand a project and deep dive to debug issues
- From time-to-time, the TA may be expected to partake in other pre-sales activities such as discovery and technical deep-dive sessions, Proof-Of-Concept (POC) development with prospects
- Liaise with Salesforce product teams to support client implementations
- Travels to client sites for projects, estimated 50-75%

**Requirements**:

- Degree or equivalent proven experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
- 9-14 years CRM experience with a minimum of 6 years on the Salesforce Marketing Cloud platform
- Expert level understanding of the Salesforce product suite, including Marketing Cloud Engagement, Marketing Cloud Personalization, Marketing Cloud Insights, Marketing Cloud Account Engagement, Data Cloud and Agent Force. Moderate experience with Sales, Service, Community, and Community Clouds
- Understanding of systems architecture and ability to design scalable performance-driven solutions
- Understanding of key design patterns and large data volume limitations and best practices
- Understanding of data sharing and visibility considerations and how these play into platform architecture
- Familiarity with platform authentication patterns (SAML, SSO, OAuth)
- Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.)
- Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies
- Experience with platform security capabilities (TLS, SSL)
- Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
- Strong background in design/development of large web-based systems, or complete software product lifecycle exposure
- Active Salesforce certifications or ability to achieve relevant certifications upon hire

Accommodations

Posting Statement

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. 

Salesforce welcomes all.