Cloud Support Trainee

2 weeks ago

Hyderabad Telangana, India ProArch Full time

About ProArch Founded in 2006 ProArch began as a tight-knit team of business-minded IT professionals passionate about delivering exceptional cloud-based technology solutions Today we ve grown into a global force spread across US UK and India into multidisciplinary experts spanning cloud infrastructure data analytics cybersecurity compliance and software development Organizations turn to ProArch for forward-thinking guidance seamless implementation and dependable ongoing support partnering with us to reach every milestone on the path to their vision Our services consist of specific practice areas that are methodically designed to complement and enhance each other s effectiveness This interconnected approach removes roadblocks and drives rapid growth and financial stability Many of our clients leverage the full scope of our services creating a supply chain of value that impacts the entire organization from IT to customer experience At our core we believe in the power of technology to transform We re passionate about inspiring innovation that shapes our people our clients our partners and the communities we serve ProArch is seeking a Cloud Support Trainee to provide Level 1 technical support for clients worldwide The role involves troubleshooting basic cloud-related issues assisting with email migrations and learning emerging cloud technologies through self-paced training Key Responsibilities Provide L1 technical support to clients via email phone and collaboration tools Monitor and address issues related to Azure O365 and AWS environments Assist with email migrations and basic infrastructure troubleshooting Document support activities and maintain ticketing accuracy Demonstrate eagerness to learn cloud technologies and industry best practices Support on Email migrations Technology focused self-motivated and proactive in problem solving Keen interest in learning cloud technologies Self-paced learning on technologies Should have good internet bandwidth in supporting clients Requirements Degree in Computing Science or equivalent B Tech - IT CS BSC MCA Excellent written and oral communication skills Basic understanding of customer service Hands on experience or understanding in MS Office Basic understanding of cloud - advantageous Willing to work in rotational night shifts including weekends Work in a 24 7 Environment

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