Team Lead

4 days ago

Chennai, India FE fundinfo Full time

FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. We are currently recruiting a Team Lead to join our team in Chennai. We are seeking a dynamic and experienced Team Lead to join our Client Experience division in Chennai. This role is pivotal in overseeing the locally based service team within Professional Services, ensuring best practices are followed and high-quality service is consistently delivered to our clients. Your key responsibilities as a Team Lead will include: - Lead daily operations and coordinate team workload. - Conduct performance reviews and support team development. - Monitor metrics and resolve team or client issues. - Collaborate on process improvements and documentation. - Handle client escalations and ensure service quality. - Align team efforts with strategic goals and cross-functional expectations. You will need the following experience and skills to join us as a Team Lead: - 7+ years of experience in client-facing roles. - 3+ years in team management or mentorship. - Strong communication with data analysis experience and project management skills. - Confident in managing people and client relationships. - Extensive experience with +digi, publiFund, efile, +docs, and datafeeds. By joining the team, you will be offered the following: - 24 days holiday - Paid Study leave - Enhanced paternity & maternity - Statutory benefits like PF, Gratuity, etc - Support to set up home office - Health cover with option to add family members - Annual health check up - Meal cards - Full LinkedIn Learning access Apply today for immediate consideration and we will endeavor to get back to you within 5 working days. Visit our profile or to find out more about life @ FE fundinfo 

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