US Voice Process

2 weeks ago

Coimbatore, Tamil Nadu, India Spancore Technology Full time
We're Hiring – US Voice Process - Night Shift Location: Gandhipuram, Coimbatore Kick-start your career in international voice support with Spancore Technology, a fast-growing BPO company in CoimbatoreKey Responsibilities1. Customer Interaction Handle inbound and outbound calls with US-based customers in a professional manner. Understand customer queries and provide accurate, relevant, and timely solutions. Build and maintain positive relationships with clients by ensuring a high level of customer satisfaction. Handle sensitive customer information with confidentiality and accuracy. 2. Problem Solving & Issue Resolution Diagnose and resolve customer issues related to products, services, billing, or technical queries. Escalate unresolved cases to senior support teams or supervisors when required. Follow standard operating procedures (SOPs) and company guidelines to ensure service quality. 3. Process Adherence Maintain compliance with company policies, data protection laws, and US regulations. Accurately document customer interactions, feedback, and solutions in CRM systems. Adhere to Service Level Agreements (SLAs), quality benchmarks, and process guidelines. 4. Sales & Upselling  Promote additional products and services when relevant, following company guidelines. Cross-sell and upsell services based on customer needs to achieve performance targets. Meet monthly and quarterly sales goals when applicable to the process. 5. Performance & Reporting Maintain productivity targets, call handling time, and quality scores. Prepare and submit daily, weekly, and monthly reports as required. Provide customer insights and feedback to improve service quality and processes. More information about this US Voice Process - Night Shift JobPlease go through the below FAQs to get all answers related to the given US Voice Process - Night Shift jobWhat are the job requirements to apply for this US Voice Process - Night Shift job position? Ans: A candidate must have a minimum of 0 to 3+ year experience as an US Voice Process - Night Shift What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE) What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This US Voice Process - Night Shift is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the US Voice Process - Night Shift position? Ans: There are immediate 1 job openings for US Voice Process - Night Shift in our Organisation.

12th Pass (HSE)

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