
voice process
6 hours ago
Job Title:
Junior Associate – Domestic Voice Process - MALAYALAM
Location:
Coimbatore
Job Type:
Full-time / Shift-based
Job Description:
We are looking for enthusiastic Junior Associates to join our Domestic Voice Process team. The role involves handling inbound and outbound calls, resolving customer queries, providing accurate information, and ensuring a high level of customer satisfaction.
Key Responsibilities:
- Handle customer calls (inbound/outbound) efficiently and professionally.
- Understand customer needs and provide accurate solutions or information.
- Maintain call quality standards as per company guidelines.
- Record and update customer details in the system.
- Meet performance metrics such as call handling time, resolution, and customer satisfaction.
- Escalate unresolved issues to senior associates or team leaders when required.
Requirements:
- Minimum qualification: 12th pass / Graduate (any stream).
- 0–2 years of experience in customer service/voice process (freshers can apply).
- Good communication skills in Malayalam and basic English.
- Ability to work in rotational shifts (day/night as per process requirement).
- Basic computer knowledge (MS Office, typing skills).
Job Type: Full-time
Pay: ₹17, ₹17,821.00 per month
Work Location: In person
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