Branch Relationship Manager

7 days ago

Pune, India Dayforce Full time

Job Description

- Customer Relationship ManagementBuild and maintain strong relationships with customers, providing personalized service and addressing their financial needs
- Conduct regular meetings and reviews with customers to understand their goals, financial situations, and requirements
- Recommend and offer appropriate banking products and services, such as loans, deposits, investment options, and insurance
- Handle customer inquiries, complaints, and requests, ensuring prompt and satisfactory resolution
- Sales and Business DevelopmentDevelop and implement strategies to achieve branch sales targets and revenue goals
- Identify cross-selling and upselling opportunities to promote additional banking products and services
- Actively prospect for new customers through networking, referrals, and community involvement
- Conduct sales presentations, product demonstrations, and financial education sessions for customers
- Team Leadership and CollaborationLead and manage a team of customer service representatives, providing guidance, training, and performance evaluations
- Foster a positive and motivating work environment, encouraging teamwork, collaboration, and professional growth
- Collaborate with other departments, such as lending, operations, and marketing, to ensure seamless customer experiences and efficient branch operations
- Coordinate with internal stakeholders to address customer issues, escalate complex problems, and streamline processes
- Compliance and Risk ManagementEnsure compliance with regulatory requirements, internal policies, and procedures
- Stay updated with industry regulations and changes, implementing necessary measures to mitigate risks and maintain a compliant branch
- Conduct regular audits and reviews to identify and resolve any compliance or risk-related issues
- Educate branch staff on compliance guidelines and best practices
- Branch Performance and Operational Excellence Monitor and analyze branch performance metrics, such as sales targets, customer satisfaction, and operational efficiency
- Develop action plans to address performance gaps and improve overall branch performance
- Implement operational processes and controls to ensure smooth branch operations, cash management, and security measures
- Collaborate with the regional or area manager to align branch goals with organizational strategies
- Qualifications Bachelor's degree in Business, Finance, or a related field
- Advanced degrees or certifications are a plus
- Proven experience in retail banking, branch management, or relationship management roles
- Strong knowledge of banking products, services, and financial industry trends
- Excellent customer service and relationship-building skills
- Sales-oriented mindset with a track record of meeting or exceeding sales targets
- Leadership abilities, with experience in managing and motivating a team
- Understanding of compliance regulations and risk management in the banking industry
- Strong communication, negotiation, and interpersonal skills
- Analytical thinking and problem-solving abilities
- Proficiency in banking software and systems
- Ability to work in a fast-paced and dynamic environment
- Availability to work flexible hours, including evenings and weekends, as needed by the branch's operational hours

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