Manager - Customer Service - Container Freight Station - Mundra

2 weeks ago

India P&O Ferries Full time

Job Category Customer Service Degree Level Master s Degree Key Responsibilities Develop and execute sales and commercial strategies to achieve revenue and profitability targets Identify and onboard new clients including shipping lines freight forwarders and logistics partners Maintain strong relationships with existing clients to ensure retention and repeat business Monitor market trends and competitor activities to provide market intelligence and insights Lead contract negotiations pricing discussions and commercial terms with clients Collaborate with operations finance and customer service teams to ensure seamless service delivery Prepare periodic sales forecasts performance reports and management presentations Drive customer satisfaction through regular engagement and issue resolution Support sales team to grow volume from onboarded customers Take ownership of customer issues resolve Coordination with GSC Team Qualifications and Experience Bachelor s degree in Business Logistics Supply Chain or related field MBA preferred 10-12 years of experience in sales commercial roles within logistics CFS or port-related services Strong understanding of the CFS business model supply chain dynamics and shipping industry Excellent communication negotiation and stakeholder management skills Proven track record of achieving sales targets and growing market share Key Competencies Strategic thinking Client relationship management Commercial acumen Result orientation Team collaboration

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