Key Account Manager

Paytm is India s leading digital payments and financial services company which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases Paytm provides consumers with services like utility payments and money transfers while empowering them to pay via Paytm Payment Instruments PPI like Paytm Wallet Paytm UPI Paytm Payments Bank Netbanking Paytm FASTag and Paytm Postpaid - Buy Now Pay Later To merchants Paytm offers acquiring devices like Soundbox EDC QR and Payment Gateway where payment aggregation is done through PPI and also other banks financial instruments To further enhance merchants business Paytm offers merchants commerce services through advertising and Paytm Mini app store Operating on this platform leverage the company then offers credit services such as merchant loans personal loans and BNPL sourced by its financial Paytm Payments Services PPSL PPSL enables thousands of online merchants to offer world class frictionless payment experience to their customers We are present across large enterprises and startups including well known unicorns alike We strive to take payments beyond an enabler and an instrument to drive revenue and user growth for our merchants Online Payment Gateway is Paytm s B2B Business regulated by RBI as it allows only authorized entities to conduct PA PG Payment Aggregator Payment Gateway business This team is responsible for growing the penetration of Paytm s PA PG business in the Indian merchants About the role We are seeking a dynamic Key Account Manager KAM to manage and grow relationships with enterprise merchants The role focuses on driving adoption of payment solutions ensuring client satisfaction and maximizing revenue opportunities for the assigned accounts It also involves cross sell of other products related to this business Expectations Requirements Manage a portfolio of enterprise and strategic merchant accounts for payment gateway and maintain strong client relationships with decision-makers stakeholders and as the primary point of contact for escalations queries and business upsells and cross-sell of payment products UPI Cards Net Banking BNPL Wallets etc Collaborate with product operations and technology teams to deliver customized payment transaction volumes analyse trends and identify opportunities for account commercials contracts and renewals with key timely issue resolution to maintain client satisfaction and competition and provide market insights to support business on revenue targets merchant activation and retention KPIs Qualifications Skills Bachelor s master s degree in business Finance or related field 5 years of experience in Key Account Management Enterprise Sales Merchant Management in Payments Fintech or track record in Payments Fintech B2B Sales Solution Selling Payment track record of achieving sales revenue targets and account communication presentation and relationship management to analyze data prepare reports and present insights to clients and and negotiation skills with a customer-first approach Superpowers Skills that will help you succeed in this role High level of drive initiative and self-motivation Ability to take internal and external stakeholders along Understanding of Technology and User Experience Love for simplifyingGrowth MindsetWllingness to experiment and improve - Noida Mumbai or Bangalore Why join us We give immense opportunities to make a difference and have a great time doing that You are challenged and encouraged here to do meaningful work for yourself and customers clients We are successful and our successes are rooted in our people s collective energy and unwavering focus on the customer and that s how it will always be Compensation f you are the right fit we believe in creating wealth for you With enviable 500 mn registered users 21 mn merchants and depth of data in our ecosystem we are in a unique position to democratize credit for deserving consumers merchants - and we are committed to it India s largest digital lending story is brewing here It s your opportunity to be a part of the story