Service Design Vice President

4 weeks ago

Hyderabad, Telangana, India JP Morgan Chase & Co. Full time
Job Description

Champion cutting-edge service design to shape customer experiences and influence strategic initiatives in a leading financial institution. Lead cross-functional teams to deliver excellence in service design.

As a Service Design Vice President within Design and Customer Experience team, you will play a pivotal role in shaping end-to-end customer experiences by leveraging your deep expertise in service design and systems thinking. Spearhead strategically important initiatives, collaborating with diverse teams to develop innovative solutions that align with business objectives and enhance customer satisfaction. As an expert in service design, apply your advanced knowledge of service design principles to create seamless, inclusive, and accessible experiences for our diverse clientele. Your strategic thinking, compelling storyboards, and guidance to cross-functional teams will be instrumental in delivering exceptional service experiences.

Job responsibilities

- Develop and implement a comprehensive service strategy to focus on direct and indirect experiences and align business objectives and customer experience enhancement across multiple products and platforms
- Lead cross-functional teams to create storyboards, service blueprints, and research to identify pain points, opportunities for improvement, and champion innovation in products and features of moderate complexity
- Design service blueprints and document processes and touchpoints and incorporate inclusive design principles for seamless, personalized, and accessible experiences
- Create experience maps and service prototypes to illustrate customer journeys, with an iterative mindset for continuous refinement
- Collaborate with stakeholders and product partners to integrate customer-centric decision-making, inform prioritization, and develop experience-led metrics to align business goals

Required qualifications, capabilities, and skills

- 5+ years of experience or equivalent expertise in service design, experience design, or a related field, focusing on end-to-end customer experiences
- Proven record in innovative service design projects, including journey mapping, service blueprinting, and storyboarding
- Demonstrated expertise in creating direct and indirect experiences for diverse users
- Ability to work in cross-functional teams, facilitate collaboration, and encourage consensus toward common goals and objectives
- Experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts
- Examples of recent work required

  • Vice President

    17 hours ago

    Hyderabad, Telangana, India TERRA INTERNATIONAL MUN Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionTerra International MUN is the world's first sustainable Model United Nations conference, focusing on climate action and diplomacy. We host international conferences that bring together young leaders, diplomats, and changemakers to address pressing environmental and social issues. Our mission is to inspire the next generation to take bold...

  • Vice President Operations

    3 days ago

    Hyderabad, Telangana, India Goyaz Silver Jewellery Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Vice President Operations at Goyaz Silver Jewellery, located in Hyderabad. The Vice President Operations will be responsible for overseeing day-to-day operations, streamlining processes, managing supply chain logistics, and developing operational...

  • Vice President

    3 days ago

    Hyderabad, Telangana, India GC Technologies Pvt Ltd Full time ₹ 30,00,000 - ₹ 75,00,000 per year

    Vice President - Head of Source to Procure OperationsMust Have Skills: Global Ops, 400 Span, AP, AR, Procurement, S2PLocation : Hyderabad -Hybrid work setup (at least 3x a week in the office)NP : upto 90 daysExperience : 18 to 25 yrsBudget : Max 75 LPAGenpact - FulltimeShift Timings :US ShiftsDetail - Interview Rounds :Recruiter's Interview -> Technical...

  • OpenTeQ - Vice President - IT Sales

    3 weeks ago

    Hyderabad, Telangana, India OpenTeQ Technologies Pvt Ltd Full time

    Job Title:Vice President IT SalesCompany Overview:OpenTeQ is a globally recognized IT services firm specializing in IT consulting, technology solutions, and digital transformation services. As a trusted technology partner for businesses worldwide, we empower organizations to leverage IT as a strategic asset. Our comprehensive services include application...

  • Vice President

    4 weeks ago

    Hyderabad, Telangana, India Valueline Full time

    Job Title: Vice President (Finance & Accounts)Location: HyderabadReports To: Managing DirectorIndustry: Manufacturing and TradingExperience Required: 10+ years (with proven experience in Private Equity fundraising)Contact: hr@valueline.inJob Summary:We are seeking a dynamic and strategic Vice President to lead the financial operations of our growing...

  • Vice President

    4 weeks ago

    Hyderabad, Telangana, India Valueline Full time

    Job Title: Vice President (Finance & Accounts) Location: HyderabadReports To: Managing Director Industry: Manufacturing and Trading Experience Required: 10+ years (with proven experience in Private Equity fundraising)Contact: hr@valueline.inJob Summary:We are seeking a dynamic and strategic Vice President to lead the financial operations of our growing...

  • Vice President

    3 days ago

    Hyderabad, Telangana, India Prachodayath Global Services Private Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Hello hashtagConnections We are having opening with one of our Client.Employment Type :- Permanent / Full-timeMode of Work :- Hybrid (at least 3x a week in the office)Location :NoidaExp :-18 to 25 YrsJob Description :-Vice President - Insurance Operations LeadIn this role, You will be responsible for leading the business unit of more than 300 resources to...

  • Associate Vice President Sales

    4 days ago

    Hyderabad, Telangana, India Ideal Placement And Consultants Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Position: Associate Vice President Sales (AVP Sales)Location: HyderabadIndustry: Interior Designing & Fit-Out IndustryDepartment: Sales & Business DevelopmentEducation: Bachelor's in Business/Marketing/Architecture/Interior Design; MBA preferred. Experience: 10–15 years in Sales/Business Development, with "5+ years in leadership" roles in interior design,...

  • Assistant Vice President

    3 days ago

    Hyderabad, Telangana, India HSBC Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job descriptionSome careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses...

  • Vice President

    4 weeks ago

    Hyderabad, Telangana, India Genpact Full time

    Job DescriptionReady to shape the future of workAt Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises...