Vice President

Job Description

Ready to shape the future of work
At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Vice President - Head of Global Source to Procure- Operations
Genpact is looking to fill the role of Head of Global S2P, a leadership role responsible for the strategic planning and execution of sourcing, procurement, and accounts payable operations for a key client ensuring all Genpact Delivery centers meet customers and organization needs. This position provides leadership and management to Genpact staff aligned to the client%27s sourcing operations and actively contributes to overall operational targets as well as daily business decisions. The successful candidate will be responsible for customer management, people management, quality management, workplace planning, mentoring, development, and training.

Responsibilities
. Collaborate with client&rsquos senior stakeholders and Genpact service lines to develop and execute global sourcing, procurement, and accounts payable strategy and operational plans
. Lead global operations to achieve/exceed P&L
. Deliver Genpact&rsquos digitalization strategy through leveraging the latest disruptive technologies such as Robotics Process Automation (RPA), Artificial Intelligence (AI) as well as blockchain to enhance operational delivery and customer experience
. Lead and initiate discussions GPO client-side and highlight key focus areas and bring in traction to support operations, CI initiatives and ensure implementation
. Implement appropriate mechanisms to identify, understand and call out performance gaps and/or performance breakthroughs in operations. Develop and implement improvement plans to close performance gaps.
. Drive continuous improvement within operational processes, look for opportunities to improve the current cost base
. Be a senior escalation point for resolving customer & internal issues. Handle escalations confidently, identify key risks, and agree/implement mitigation plans to ensure repeat complaints are eliminated
. Maintain & grow excellent customer relations - focus on improving NPS. Take personal ownership for actions plans that may arise from time to time for the country/region [Type text] Classification: Genpact Internal Vice President - Head of Global S2P Operations
. Work with the client to understand key requirements and translates them into delivery plans capable of being executed effectively by Genpact to agreed timescales
. Work with client&rsquos retained organization to assist with communication of key process changes to drive program adoption within client teams
. Working with the retained team to identify transformation and productivity opportunities, and interfacing back to the Delivery Centres (and vice versa)
. Responsible for monitoring process of savings targets, timely deliveries, agreed sourcing projects
. Proactively engage internal Genpact team to increase knowledge & expertise being delivered to the client on sourcing, procurement & AP processes
. Collaborate for the new deal process including solutioning, pricing, due diligence, transition, and stabilization

Qualifications
Minimum qualifications
. Bachelors/Master&rsquos degree in Procurement, Commerce, Business, Engineering, Economics, or a related subject. from a reputed University.
. Subject matter expert in sourcing, procurement, and AP operations - the ability to coach & mentor team members across all delivery centers
. Outstanding negotiation, interpersonal, verbal, and written communication skills
. Demonstrate a working knowledge of the lean six sigma framework to drive continuous performance improvement
. Commercially savvy seeks to provide win-win solutions for the Client and Genpact
. Measurable experience in leading and growing profitable satisfied accounts and/or meaningful business management experience
. Ability to lead a large team across multiple locations & be able to assimilate & encourage cultural diversity
. Proven listening and customer service skills
. Influencing skills, creative thinking/innovative mindset
. Effective mentoring and relationship building skills with the ability to effectively lead group and interpersonal conflict situations

Preferred Qualifications
. MBA / Professional certification in Procurement is desirable
. Knowledge of Coupa, Oracle Fusion is an advantage

Why join Genpact
. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let&rsquos build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

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