Head of Product Implementation

Job Description

This is not a Product Manager hiring.

We are looking for an Head of Product Implementation to perform a lead role in managing the implementation projects & teams of our enterprise software products. The role will be part of professional services set-up in an Insurtech product organisation. You will take ownership for building implementation teams and delivering implementations of our advanced technology products in the global insurance and reinsurance customers. This is a mix of leadership and hands-on role in fast paced and agile environment.

Setting up and Leading Product Implementations:

- Create implementation framework for managing delivery of implementation projects
- Lead client implementation, service delivery providing management and oversight of implementation projects and staffing including project assignments, capacity planning, project profitability and delivery governance
- Maintains complete control on product implementation schedule, budget and risk/ issues
- Identify project risks early and assist by providing prudent and timely recommendations for risk avoidance
- Creates and executes project work plans and revises as appropriate to meet changing needs and requirements
- Communicates effectively with clients to identify needs and evaluate alternative business solutions
- Continually seeks opportunities to increase customer satisfaction and deepen client relationships
- Oversee and execute process improvements and the development of policies, procedures, methods, and tools in support of delivery
- Actively drive SI partnership and competency development of the product implementation
- Work with the finance and PMO to support customer invoicing and change management

Leadership & Strategic Involvement:

- Create an implementation team structure and delivery process
- Be responsible for the overall leadership of the implementation team globally
- Establish strategic plans along with other business leaders and maintain strong relationships with core product delivery, the sales team, account managers and strategic partners in the support of our product initiatives and vision
- Comfortable and thrive on pitching to enterprise C-level executives

Presales:

- Provide support pre-sales team across the globe
- Support pre-sales processes and working with sales and account management professionals to win new business
- Participate in bidding process to support with RFP, RFI, POC & Demos

What would you bring

- 20+ years experience in implementing technology products, preferably within Insurance industry
- Technology focussed background with application, data, cloud, security etc.
- Clear understanding of requirements engineering and product implementation lifecycle processes
- Proven experience of working with Enterprise software implementation and SAAS products
- Strong operational, project management and process skills
- Solid communication/presentation and negotiation skills
- Detailed Understanding of P&C Insurance Industry
- A strong work ethic, exhibiting leadership by example
- Ability to adapt to a frequently changing and growing environment, which may result in changed priorities or refined job duties
- Lead by example and willing to take on tasks across the implementation lifecycle
- Excellent leadership and team management skills including the proven ability to recruit, mentor, and motivate
- Ability to travel (situation and travel rules permitting) to meet customers and partners

How would you outshine in your current role (Desirable Skills)

- BS or MS degree in a related field or equivalent experience is preferred
- Experience in both start-up and corporate environments
- Understanding of Cloud based deployment