CRM Product Implementation Specialist

3 weeks ago

Gurugram, India Superleap Full time

Role Summary

  • The CRM Product Implementation Specialist is a client-centric technical role responsible for ensuring successful deployment, configuration, and adoption of Superleap AI CRM for enterprise clients.
  • You will act as the product subject matter expert (SME), bridging the gap between client requirements and technical execution. With a deep understanding of front-end, back-end, APIs, and webhooks in Sales CRM, you will design workflows, create requirement documents, and configure client-specific solutions.
  • This role requires a strong balance of technical knowledge and client coordination skills, ensuring clients not only get a fully functional CRM but also receive guidance on best practices, customization, and long-term scalability.

Your Daily Adventures

Client Implementation & Customization

  • Lead end-to-end CRM implementations for enterprise clients.
  • Analyze client sales processes and convert them into requirement documents (BRD/FRD).
  • Configure workflows, pipelines, roles, and automation on Superleap's platform.
  • Customize client processes using JavaScript and extend capabilities via APIs and webhooks.
  • Ensure data migration, validation, and mapping align with best practices.
  • Leverage low-code/no-code tools within Superleap to accelerate delivery.

Client Engagement & Consulting

  • Act as the primary technical liaison with client stakeholders during implementation.
  • Conduct discovery workshops to gather business requirements and translate them into solutions.
  • Recommend CRM best practices for sales processes, reporting, and integration.
  • Provide ongoing consultation and support during client onboarding and adoption.

Training & Documentation

  • Create client-facing requirement documentation, playbooks, and process guides.
  • Conduct training sessions for end-users, admins, and client technical teams.
  • Enable client-side admins to perform basic configurations and customizations.

Collaboration & Feedback Loop

  • Work with Engineering & Product teams to translate client needs into roadmap inputs.
  • Partner with Sales & Customer Success to support account growth and renewals.
  • Share feedback and insights to continuously improve implementation methodology.

What Do You Bring?

  • Bachelor's degree in Computer Science, Engineering, or related field.
  • 2–5 years of proven experience in implementing Sales CRM products

  • Strong understanding of:

  • Frontend & Backend workflows in CRM systems.

-
APIs & webhooks for integrations.

-
Data structures & sales process automation.

  • Hands-on knowledge of JavaScript for CRM front-end customizations.
  • Familiarity with low-code/no-code platforms is a plus.
  • Strong client coordination and stakeholder management skills.
  • Proven ability to create requirement documents (BRD, FRD, Solution Design).
  • Excellent communication and problem-solving skills.

Perks, Benefits & Growth

  • Work directly with founders and senior leadership in a fast-growing SaaS startup.
  • Attractive ESOPs offering ownership in the company.
  • Competitive salary and performance-based incentives.
  • High learning curve—become a Superleap product SME.
  • Opportunity to shape CRM implementation playbooks from the ground up.
  • Career growth into Implementation Lead / Solutions Architect roles.

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