Implementation Lead

Job Description Implementation Description: The Cvent implementation team is responsible for configuring and deploying Cvent software for new and existing clients. The team's primary goal is to provide expert guidance and technical execution to ensure the client successfully deploys, adopts, and receives value from their Cvent products. The team's work is a mix of project management, technical configuration, and client-facing consultation. Implementation Responsibilities: - Provide high level of consultation to customers on applying Cvent technology to meet their meeting and event management program goals - Manage simple to complex implementation projects to include project management, keeping project on track, and escalation of barriers to project success - Analyze current process and map future process to Cvent technology solutions - Serve as product specialist highly knowledgeable about all Cvent products with the ability to demonstrate, consult, configure, test, train and deploy solutions - Provide best practices and apply industry knowledge - Cultivate and maintain excellent peer or advisory relationship with key customer contacts in positions that can significantly impact adoption - Oversee and/or configure customer accounts including testing and refining, managing the contributions of other team members - Coordinate and conduct user training virtually - Interface with Product Development team to define and convey customer requests for new system features - Partner with Sales and Account Management teams to support sales activities where implementation expertise is a focus - Ensure customer objectives and requirements are conveyed during implementation projects - Track time and profitability of implementation projects, provide recommendations on streamlining or automation - Serve as a mentor to new team members - On occasion, present internally within the company as a SME on implementation-related topics - Participate and lead conversations during team meetings - Participate in team committees and at times serve in a leadership capacity Skill Set/Requirements/Experience: - 7+ Years external work experience in project or customer management role, preferably in the corporate meetings industry, software or other high-tech industry or minimum of 4 years Cvent experience - Bachelor's degree or equivalent applicable experience - Experience in implementing technology or automation preferably as a member of an organization responsible for management of meetings - Excellent written and verbal communication skills and a positive demeanor - Strong, confident, and outgoing presence and solid presentation skills - Highly articulate and detail-oriented; able to simplify complex concepts for greater understanding - Work well under pressure and maintain professionalism even in demanding circumstances - Ability to comprehend and diagram intermediate process flows and identify opportunities to streamline and improve efficiency - Experience in productivity tools such as Excel, Word, PowerPoint and Visio/Draw.io - Demonstrable aptitude for learning and applying new technologies and applying general and industry specific business knowledge in a fast paced, analytical and team-oriented environment - Eagerness to perform a range of activities as they pertain to client on-boarding and support - Proficiency in time management, possessing the ability to manage multiple projects, responsibilities and competing priorities in a fast-paced environment - Ability to work independently with strong organization skills, discipline, and persistence - Ability to suggest solutions to address problems rather than presenting issues to management