Xeno - Implementation Head

1 week ago

Gurugram, India XENO PRIVATE LIMITED Full time

- At Xeno, we're reimagining CRM and Loyalty for leading retail and F&B brands.- As Implementation Head, you'll not only drive how our customers go live successfully, but also shape how our product is adopted and evolves.- This isn't just another implementation role - it's a career-defining leadership opportunity where you'll:- Alongside implementation managers drive onboarding projects from requirements gathering to go-live, ensuring timely and high-quality delivery- Act as the senior point of contact for enterprise clients, managing expectations, communication, and escalations- Assist implementation managers in understanding the customer requirements, creating a solution architecture, aligning the integration approach & working on APIs/ UAT to ensure the implementation is completed.- Collaborate with Sales, Product, and Engineering teams to scope requirements and drive product improvements- Establish KPIs and governance mechanisms to track project health, risks, and client satisfaction.- Drive process standardization, automation, and continuous improvement in implementation practices- Build, mentor, and scale a high-performing implementation team with a culture of ownership and accountability- Potentially lead a team of not just implementation managers, but also forward deployed engineers (who can help drive implementations from engineering pov)- If you've ever wanted to blend your engineering background with strategic leadership and leave your mark on a fast-growing SaaS company - this role is built for you.Key Responsibilities:- Lead the customer implementation lifecycle: from requirements gathering and solution design to configuration, UAT, and go-live.- Build, scale, and optimize implementation frameworks, playbooks, and best practices for different customer segments (enterprise, mid-market, F&B, retail).- Engage with client leadership to understand business objectives, processes, and system architecture, and translate these into Xeno-enabled solutions- Design and validate CRM workflows, data models, integrations, and automation rules that solve client-specific challenges.- Partner with Product Managers & Engineers to influence the product roadmap based on recurring client needs, gaps, and industry best practices.- Lead and mentor a team of Implementation Managers/Leads, ensuring a culture of accountability, speed, and Educational Background: B. Tech / B. in Computer Science, Information Technology, or equivalent.- Technical Depth: Prior experience in coding/development (e. , Python, Java, SQL, or similar) is a bonus.- Proven track record of leading enterprise SaaS implementations (CRM, MarTech, RetailTech preferred).- Strong project management and stakeholder management skills.- Experience building and scaling implementation processes & teams in a high-growth SaaS environment (ref:iimjobs.com)

  • SAP Application Head

    2 weeks ago

    Gurugram, India FxConsulting Full time

    SAP Application HeadExperience : 12- 20 : : 33- 50 LPARole Summary :The SAP Application Head IT is responsible for leading the strategic planning, implementation, and management of SAP systems across the organization. This role ensures alignment of SAP solutions with business goals, oversees cross-functional collaboration, and drives innovation and...

  • Head - Architecture

    3 days ago

    Gurugram, India PVAR Services Full time

    Title: Head Architect.Location: Gurugram.Experience: 10+ Years.Industry: Tech leading experiential design and infrastructure solutions company is seeking an accomplished Head Architect to spearhead the architectural function from concept to delivery.The ideal professional will drive design excellence, innovation, and cross-functional collaboration across...

  • Head of Quality Control

    3 weeks ago

    Gurugram, Gurugram, India SS Innovations International, Inc. Full time

    Job Description Job Title: Quality Head Sudhir Srivastava Innovations Private Limited Location: Udyog Vihar, Phase-III, Gurgaon, Haryana Employment Type: Full Time Relevant Experience: 7+ Year's Salary: As per the Industry Standard Position Summary: SSII, an US based medical devices company engaged in developing and manufacturing class II & III Surgical...

  • Real Estate Sales Head

    2 weeks ago

    Gurugram, Gurugram, India Oxyhom Full time

    Job Description OXYHOM REALTY PVT LTD Job Description Job Title: Real Estate Sales Head Location: B24I, Sushant Lok-1, Galleria Market Road, Gurgaon Experience Required: Minimum 3+ Years as Sales Head / Team Lead in Real Estate Company: Oxyhom Realty Pvt. Ltd. Website: www.oxyhom.com Job Description: We are looking for an experienced and results-driven Real...

  • Head of Sales

    3 weeks ago

    Gurugram, Gurugram, India Better Choice Realtors Full time

    Job Description Company Description Better Choice Realtors Pvt. Ltd., established in 2006, is a progressive real estate company shaping the future of commercial development in Delhi-NCR. They offer investment-ready SCO plots, commercial hubs, and plotted developments in prime locations like Dwarka Expressway, Sector 88A, and emerging zones of Gurugram. The...

  • Head of Architecture

    3 days ago

    Gurugram, Gurugram, India PVAR SERVICES Full time

    Job Description Job Title: Head Architect Location: Gurugram Experience: 15+ Years CTC: Upto 50 LPA Industry: Tech Product Overview: A leading experiential design and infrastructure solutions company is seeking an accomplished Head Architect to spearhead the architectural function from concept to delivery. The ideal professional will drive design excellence,...

  • Head - Supply Chain Management

    1 week ago

    Gurugram, India SpeedMart Full time

    Profile:Our client is a global leader in the Fashion world specializing in Apparel and Fashion Accessories, having been in the business for over 25 years. It exports the bulk of its produce to top global brands across many countries in Americas and Europe. Headquartered at Gurgaon, it has multiple manufacturing facilities in Delhi NCR and overseas, which...

  • Sales Head- ADAS

    4 weeks ago

    Gurugram, India Dev Solutions Full time

    Job Description Key Responsibilities: Strategic Planning & Business Growth - Research and develop market entry and expansion strategies - Identify new business opportunities, partnerships, and emerging trends - Lead the creation and execution of 5-year and 10-year strategic business plans Sales & Marketing Leadership - Provide leadership and coordination...

  • Practice Head

    2 weeks ago

    Gurugram, India Melonleaf Consulting Full time

    Role Summary:As the Head of Salesforce Practice, you will be responsible for leading the strategic direction, delivery, and growth of our Salesforce services. You will oversee a team of developers, architects, and consultants, ensure high-quality implementations, and act as a trusted advisor to our clients.Key Responsibilities:- Define and lead the...

  • Head of Legal and Compliance|| PQE 18-25 years || ConsumerTech

    3 days ago

    Gurugram, India Michael Page Full time

    Candidates with 18+ years of PQE and are either Head or Deputy Head Legal applyCandidates in e-commerce, food, pharma, FMCG and consumer tech industry applyAbout Our ClientThe company is a large-scale digital solutions provider in India, delivering digital services and products to millions of customers nationwide in the food and pharma space.Job...