Practice Head

2 weeks ago

Gurugram, India Melonleaf Consulting Full time

Role Summary:As the Head of Salesforce Practice, you will be responsible for leading the strategic direction, delivery, and growth of our Salesforce services. You will oversee a team of developers, architects, and consultants, ensure high-quality implementations, and act as a trusted advisor to our clients.Key Responsibilities:- Define and lead the Salesforce strategy and roadmap for the organization- Oversee end-to-end Salesforce project delivery, ensuring best practices in design, development, and deployment- Provide technical leadership on architecture and complex solutioning- Lead pre-sales activities, including proposal building, client presentations, and solution design- Build, mentor, and scale a high-performing Salesforce team- Stay current with new Salesforce releases, features, and best practices- Manage client relationships and act as a senior escalation point- Drive quality assurance, compliance, and internal process improvements- Collaborate with cross-functional teams including Sales, Marketing, and Product- Ensure optimal use of Salesforce licenses, tools, and third-party integrationsKey Requirements:- 8+ years of IT experience, with minimum 5+ years of Salesforce leadership- Proven experience in leading multiple Salesforce implementation projects- Deep expertise in Sales Cloud, Service Cloud, and ideally Marketing/Experience Cloud- Experience with Salesforce integrations using REST/SOAP APIs and middleware like MuleSoft- Strong knowledge of Salesforce architecture, development (Apex, LWC), and deployment- Experience working with global clients in a consulting/delivery environment- Excellent communication and stakeholder management skills- Salesforce Certifications (System/Application Architect preferred; CTA is a plus) (ref:iimjobs.com)

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