Head Customer Support

3 weeks ago


Mumbai, India Double Ticks Full time

Job Description Strategic Leadership: - Define and execute a scalable customer support strategy aligned with company goals. - Build and optimize processes to handle high volumes of chat, call, and ticket support efficiently. Team Management: - Scale and lead a high-performing support team across various channels. - Drive recruitment, onboarding, training, and development of the support team. - Foster a culture of excellence, collaboration, and continuous improvement. Process Optimization: - Design and implement robust support workflows, tools, and technologies to enhance productivity. - Ensure adherence to SLA metrics like response times and resolution rates. Customer Experience: - Monitor and improve customer satisfaction (CSAT) scores and other KPIs. - Develop feedback loops to translate customer insights into actionable improvements. Performance Analysis: - Track, analyze, and report support team performance metrics to stakeholders. - Benchmark against industry standards and continuously iterate for efficiency. Collaboration: - Work closely with Product, Engineering, and Sales teams to align on customer needs and pain points. - Participate in strategic initiatives to enhance product and service offerings. Ideal Candidate Profile: Experience: - 7+ years in customer support leadership roles, preferably in SaaS or software companies. - Proven track record of scaling support teams and processes for high-volume operations. Education: - Bachelor's degree in Engineering is a must. - MBA or equivalent advanced degree is highly preferred. Skills: - Strong understanding of customer support metrics and best practices. - Hands-on experience with customer support tools (e.g., Zendesk, Freshdesk, Intercom). - Exceptional communication, leadership, and analytical skills. Attributes: - Customer-focused mindset with a passion for delivering exceptional experiences. - Strategic thinker with the ability to translate goals into actionable plans. - Proficient in managing cross-functional teams and driving collaborative outcomes.



  • Garage Coworking, Sun Mill Compound Maharashtra, Mumbai, India Apport Software Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Head of Customer Support at Location: MumbaiAbout is a cutting-edge WhatsApp CX suite empowering businesses to enhance their customer experience through seamless communication. With a rapidly growing customer base, we are looking for a highly experienced Head of Customer Support to scale our customer support operations and deliver world-class support...

  • Head of Support

    3 weeks ago


    Mumbai, India Acme Services Full time

    Job Description We are actively seeking an experienced and dynamic Head of Support to join our client's team through Acme Services. This pivotal leadership role requires 5+ years of experience in customer support, with at least 1+ year in a leadership capacity. The ideal candidate will possess exceptional analytical skills, coupled with outstanding...


  • Mumbai, Maharashtra, India Creative Support Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Job Reference: 89105Posted: Wednesday 24th September 2025Closing Date: Thursday 9th October 2025£12.30 per hourNorthenden MHRelief/BankWe are looking for caring, flexible and motivated Relief Support Workers to provide person centred care and support to adults with mental health needs in Northenden, Greater Manchester. You will need to be committed to...

  • Customer support

    5 days ago


    Mumbai, Maharashtra, India Saroj Ganesh Podar Trust Full time ₹ 3,00,000 - ₹ 9,00,000 per year

    Job Description E-commerce Support ExecutivePosition: E-commerce Support ExecutiveDepartment: Information TechnologyLocation: Head Office (Prabhadevi / Parel )Job SummaryThe E-commerce Support Executive will manage online customer interactions, order processing, and back-end operations to ensure smooth functioning of the e-commerce platform. The role acts as...

  • Customer Resolution

    2 weeks ago


    Mumbai, India GetSetHome Full time

    Job Profile Customer Resolution / Support Designation Executive Job Type Full time Minimum Qualification No bar Job Location Mumbai Minimum Experience Fresher - Key Responsibilities: - Deal with customer queries empathetically and patiently. - For any escalations (occasionally) need to deal with customers through calls. - Coordinate with internal teams...


  • Mumbai, Maharashtra, India TartanHQ Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Batik, a product by Tartan, is an employee benefits marketplace.We have built this on a mission to help employers elevate benefits offering to employees. Batik allows employers to access benefits across various categories such as finance, insurance, gift cards, health, fitness etc at exclusive prices. Employers can provide benefits at just one click and...


  • Mumbai, Maharashtra, India Master Marine Services Pvt Ltd Full time ₹ 3,00,000 - ₹ 3,50,000 per year

    Job Title: Customer Support ExecutiveExperience Required: 2–3 yearsLocation: Head Office – Lower Parel, MumbaiIndustry: ShippingHe/She will be responsible for assisting users of the , handling customer queries, resolving issues, and ensuring a smooth customer experience.Key Responsibilities:Handle customer inquiries related to the MMD3 portal via IVR or...


  • Mumbai, Maharashtra, India CFO Support Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    One of our clients based in the Goregaon, Mumbai is looking for a Head of Finance & Accounts.The candidate will lead the finance function with end-to-end responsibility for accounting, financial management, compliance, trade finance, and forex operations. The role requires strong technical and managerial expertise in export documentation, Letters of Credit...


  • Goregaon, Mumbai, India Sinobright Pharmaceutical Industries Limited Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Role & responsibilitiesBillingDo all billing at office as per E-Invoicing rules.Handle customer queries on GST, e-waybill, and insurance.Sales Supportcustomer service when sales team is absent.Customer CoordinationManage dispatch schedules, delivery timelines, and updates.Share invoices, payment details, and required documents on time.Sales & FinanceIssue...


  • Andheri, Mumbai, Maharashtra, India Tristar Management Services Pvt Ltd Full time

    **We have opening in Vidal Health Insurance TPA Pvt Ltd for Andheri East Location** **Company Name** - Vidal Health Insurance TPA Pvt Ltd **Location** - Andheri East **Qualification** - Graduation **Salary **- 12k to 18k **Experience**: - 6Months **Gender** - Male / Female **Target Based** - No **Age Criteria** - below 35 JD for **Customer Care...