High Salary Customer Retention Manager

2 weeks ago

Bengaluru, Karnataka, India Cleartrip Full time
Roles & Responsibilites :

- Planning and executing the CRM campaign calendar across categories
- Managing daily BAU tasks and coordinating with internal stakeholders
- Designing customer journeys across lifecycle touchpoints
- Collaborating with creative, category, product, and analytics teams
- Building dashboards and reporting campaign performance
- Driving insights and learnings to improve future strategies
- Overseeing vendor relationships for CRM platforms, including tracking new feature rollouts and ensuring timely resolution of operational issues

Qualification :

- 3–5 years of CRM or lifecycle marketing experience in consumer tech or e-commerce
- Strong grasp of segmentation, personalization, and journey mapping
- Analytical mindset with experience in campaign reporting and A/B testing
- Hands-on knowledge of CRM and attribution tools - Clevertap, MoEngage, Branch, etc
- Excellent communication and stakeholder management skills
- Ability to thrive in a fast-paced, experiment-driven environment

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