Manager - Customer Support - Software Product (8-12 yrs)

2 days ago


Vasco da Gama, India R2R consults Full time

Location - GOA

Preferred current position - IT Customer Support Team Leader, Customer Support manager, Project Manager

Responsibilities -

- 8+ years of proven experience in a customer support management role, preferably within the software or technology industry.

- Very good English communication skills.

- Experience in handling team.

- Open to work in shifts: UK, US, India, Australia (Allowances paid)

- Oversee the Ticket Management System, ensuring accurate and timely ticket resolution.

- Work closely with the Development, Implementation, and QA teams to ensure smooth product releases and upgrades.

- Manage the delivery of fixes and updates to clients, ensuring timely implementation and testing.

- Collaborate with cross-functional teams to address customer issues and drive product improvements.

- Conduct root cause analysis on escalated issues and implement corrective actions.



  • Vasco, Goa, India R2R consults Full time

    Location - GOAPreferred current position - IT Customer Support Team Leader, Customer Support manager, Project ManagerResponsibilities -- 8+ years of proven experience in a customer support management role, preferably within the software or technology industry.- Very good English communication skills.- Experience in handling team.- Open to work in shifts: UK,...


  • Vasco Da Gama, India BAM FOODS LLP Full time

    **Customer Care Executive** Job title: Customer Care Executive Firm Name : BAM FOODS LLP Location: Sancoale Work time: 9 am to 6 pm Qualification: 12 pass or Graduate. Minimum 6 months to 1 year of experience in Customer Care Executive. Should be Fluent in English, Hindi and Konkani. **Responsibilities**: Making calls to potential...


  • Vasco Da Gama, India BLITS Global Technologies Pvt Ltd Full time

    **Experience**: 1- 2yrs **Location**:Vasco-da-Gama, Goa **Qualification**: H.S.S.C **Responsibilities**: - Handling phone calls of customers for renewals and complaints. - Assign complaints and co-ordinate the same with the technical ground team. - Updating and maintaining Excel spreadsheets with relevant customer data and service...

  • Back Office Assistant

    2 weeks ago


    Vasco Da Gama, India BLITS Global Technologies Pvt Ltd Full time

    Experience: 1 - 3 yrs Qualification: B.Com Location: Vasco, Goa. Job Responsibilities: - Invoicing for Customers and Vendors. - Maintaining organized and detailed records of income and expenses. - Reconciliation of bank entries. - Basic knowledge in GST Compilation and filing of returns. - Any other work allotted by the accounts...


  • Vasco da Gama, India Unichem Laboratories Limited Full time

    Experience - 12 to 16 Years Qualification - M Pharm Responsibilities - Design and optimize manufacturing processes with technical improvements for regulated markets (US, Canada, EU) within allotted timelines. - Evaluate manufacturing processes using DoE and QbD to define design space, control strategy, critical/ key parameters, and identify process...


  • Vasco Da Gama, India ASIAN TECHNOLOGY Full time

    **Descripción de la compañía**: Best **Descripción del puesto**: Fresher Trainee Hiring Office Work Or Work From Home Based **_Management_** HR Executive, HR Manager, Asst Manager, Admin Executive, Admin Manager, Project Manager, Management Trainee, Business Executive, Management Executive, Management Trainee Team...


  • Vasco Da Gama, India Kish Hospitality Consultant Full time

    **Job Description: - ** A travel sales executive is responsible for providing customers with travel recommendations and booking travel arrangements. Their primary duties and responsibilities include: 1. Assisting customers in planning and booking travel arrangements such as flights, hotels, rental cars, and tours. 2. Providing customers with information on...

  • Account Executive

    7 days ago


    Vasco Da Gama, India Kish Hospitality Consultant Full time

    Position: Account Executive We are currently seeking a highly motivated and experienced Account Executive for a Ca farm in Vasco Da Gama, Goa. We strive to deliver exceptional service and unforgettable experiences to our client. **Responsibilities**: 1. Manage and grow the existing lient base and corporate clients. 2. Act as the main point of contact for...


  • Vasco da Gama, India St. Regis Hotels Full time

    Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization s mission and vision Works with property leadership team to identify and address employee and organizational development needs The position is responsible for ensuring effective training is in place to enable the...


  • Vasco Da Gama, India MOC shipyard Pvt Ltd Full time

    **Responsibilities**: Marketing and Web design: In conjunction with the Commercial Director, develop a website design strategy for the company website with a focus on user experience and information exchange. Develop the company branding with a focus on a new branding colour palette, logo, etc. Regularly updating the company website with in-house or...