Only 24h Left: Manager

5 days ago

Vasco, Goa, India R2R consults Full time
Location - GOA

Preferred current position - IT Customer Support Team Leader, Customer Support manager, Project Manager

Responsibilities -

- 8+ years of proven experience in a customer support management role, preferably within the software or technology industry.

- Very good English communication skills.

- Experience in handling team.

- Open to work in shifts: UK, US, India, Australia (Allowances paid)

- Oversee the Ticket Management System, ensuring accurate and timely ticket resolution.

- Work closely with the Development, Implementation, and QA teams to ensure smooth product releases and upgrades.

- Manage the delivery of fixes and updates to clients, ensuring timely implementation and testing.

- Collaborate with cross-functional teams to address customer issues and drive product improvements.

- Conduct root cause analysis on escalated issues and implement corrective actions.

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