Customer Service Rep 1

Job Description

Description

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Who we are. We protect lives. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.

Benefits

What we offer. As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:

- Make a Professional Impact Build your career where it matters and protect lives in the community where you live, work, and play
- Enjoy Workplace Flexibility Experience flexibility in how you work so you can be your best self for you and Georgia Residents
- Work with a Dynamic and Diverse Team Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
- Achieve Career Longevity Countless opportunities for continuous learning/development that support a long-term career
- Take Part in a Hands-on Working Culture Unique culture of active engagement and problem-solving, no matter your role
- Feel Pride in Where you Work Be part of making an impact in public health alongside dedicated people just like you

As a Customer Service Rep 1 within the West Central Health District at the Georgia Department of Public Health, you will join a dedicated group of public health professionals that help support the overall mission and vision of protecting lives of Georgian residents in a variety of ways.

Job Responsibilities

This position will be housed in one of following county health departments (Chattahoochee, Crisp, Dooly, Macon, Schley, Stewart, Sumter, and Webster) and is Not a Remote position.

Duties

This position will float throughout West Central Health District's 16-county health departments to perform a variety of administrative duties in support of assigned services to include, but not limited to:

- Collecting/posting payments and completing daily money reports
- Answering phones, operating standard office equipment, and updating databases
- Patient intake, verification of insurance such as Medicaid and Medicare
- Scheduling/rescheduling patient appointments
- Providing program information, filing, and completing monthly/quarterly reports
- Assisting in vital records
- Participating in outreach programs, as needed

Minimum Qualifications

MINIMUM QUALIFICATIONS: High school diploma/GED AND One (1) year communicating information in a customer service setting are required.

PREFERRED QUALIFICATIONS: Public Health experience preferred. Experience working on multiple projects simultaneously.

Additional Information

All West Central Health District 7 employees are deemed essential workers in the event of an emergency. As such, you may be called on to participate in an event including but not limited to: staffing a shelter, working at a Specimen Point of Collection Site (SPOC) and/or working at a Point of Dispensing site (POD). If you are called on to participate, you are required to report to the designated site as a condition of employment, whether the emergency occurs during or outside regular work hours.

Georgia Department of Public Health Commissioner and leaders encourage all employees to engage in regular activities and to make lifestyle choices that promote health and well-being.

The use of physical activity breaks during the workday is authorized to support this philosophy and assist employees in meeting their wellness goals. A maximum of 30 minutes in a given workday may be used to engage in physical activities, generally in the form of two 15-minute breaks or one 30-minute break.

Employment Information

Current State employees are subject to State Personnel Board rules regarding salary.

DPH accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DPH will contact educational institutions to verify degree, diploma, licensure, etc.

The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.

Relocation assistance will not be provided.

As an employee of DPH, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: [Confidential Information].

DPH is an Equal Opportunity Employer

ADA Statement

The Georgia Department of Public Health is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: [HIDDEN TEXT].

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.