Customer Service Supervisor
3 days ago
Job Description We are hiring for a client who is a leading international digital marketing agency. Job location: MIDC, Andheri East 5 days working Rotational shifts with rotational offs Night shift - WFH - Plus additional bonus Contractual role (8 months) Job Title: Social Media & Reputation Specialist Experience: 1 to 5 years Salary: Max 30k We are seeking a Social Media & Reputation Specialist responsible for managing our brand's voice and service on key social platforms. You will handle customer inquiries, complaints, and mentions on Twitter (X), Facebook, and Instagram, ensuring swift and positive resolution. Ideal for candidates with high-volume response experience from BPOs or major tech companies. Key Responsibilities: Customer Response: Monitor and deliver prompt, on-brand responses to customer inquiries and complaints across Twitter (X), Facebook, and Instagram. Reputation Management (ORM): Track social sentiment, identify emerging trends, and escalate critical brand issues immediately. Reporting: Use Google Docs, Excel/Sheets, and Google Slides to analyze response metrics and present basic reputation reports. Must-Haves Experience: 1-2 years in social media response or community management. Background: Experience from a BPO or similar high-volume service environment (e.g., companies like ByteDance, Accenture). Skills: Excellent written communication and proficiency in basic data tools (Excel/Sheets, Slides). Immediate joiners preferred. Fresher with a drive to kick start a career in marketing are welcome to apply.
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Customer Service Domestic Voice Supervisor-bps
4 weeks ago
India Hexaware Technologies Full timeCustomer Service Domestic Voice Supervisor-BPS
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Customer Service Representative
7 days ago
India Coats Group plc Full time**Date**:16 Dec 2024 **Location**: IN **Company**:Coats **Business Title** : Customer Service Executive **Reports to** : Customer Service Manager / Customer Service Assistant Manager / Customer Service Supervisor **Role Purpose**: - The purpose of this role is to provide one stop/single point of contact for customers across the country/cluster while...
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Customer Service Representative
4 days ago
Vashi, Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Full time**Responsibilities**: - Respond to customer inquiries, concerns, and feedback - Resolve product/service issues efficiently and professionally - Provide product information, pricing, and availability - Process orders, returns, and exchanges - Escalate complex issues to senior teams - Maintain accurate customer records and feedback - Meet or exceed customer...
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Customer Service Representative
1 week ago
India CareerUS Solutions Full timeCustomer Service Representative – Job DescriptionPosition SummaryThe Customer Service Representative is responsible for providing excellent customer support by answering inquiries, resolving issues, and ensuring a positive customer experience. This role involves communication via phone, email, chat, or in-person, and requires strong problem-solving skills...
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Customer Service
1 week ago
Mumbai, India Integrated Personnel Services Private Limited Full timeJob Description - About Us - Integrated Personnel Services Ltd. (IPSL) incorporated in the year 2004, with intent to deliver integrated solutions for Recruitment, HR Management / processing and HR outsourcing for IT and Non-IT companies that exactly matching to the client’s requirements. IPS Groups customer centric orientation in providing complete HR...
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Customer Service Supervisor
1 hour ago
India Tata SIA Airlines Full time**Job Overview** To assist in supervising and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival and baggage services. Supervisory role also requires understanding of internal/ external stakeholder management with thorough knowledge of Emergency Response Planning **Key...
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Service Supervisor
7 days ago
Mumbai, India Seamak Hi-Tech Products LLP Full time**Job Summary** - Seamak Hi-Tech Products LLP is in the business of Water solutions. We have a range of service from Water treatment, Sewage Treatment. We provide Water Treatment services for some of the marque commercial and hotel properties. We are looking for Service Supervisor. Following would be their job responsibility: - 1) Look after the water...
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Customer Service
2 weeks ago
Mumbai, India Tech Mahindra business service Full time**Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...
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Customer Service Executive
2 weeks ago
Mumbai, Maharashtra, India Tata Capital Full time ₹ 5,00,000 - ₹ 10,00,000 per yearPerform the following under the guidance/direction of Supervisor/ManagerWith help of Supervisor/ Manager, Identify the customers for protentional BusinessCollect the documents from Customers and validate as per the organization normsLogging the case in the system as per SOP and follow the process for disbursement.Fulfil - the Sanction ratio as per...
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Customer Service Representative
1 week ago
India CareerUS Solutions Full timeCustomer Service Representative – Job Description Position Summary The Customer Service Representative is responsible for providing excellent customer support by answering inquiries, resolving issues, and ensuring a positive customer experience. This role involves communication via phone, email, chat, or in-person, and requires strong problem-solving...