Customer Service

4 hours ago

Mumbai, India Integrated Personnel Services Private Limited Full time

Job Description
- About Us
- Integrated Personnel Services Ltd. (IPSL) incorporated in the year 2004, with intent to deliver integrated solutions for Recruitment, HR Management / processing and HR outsourcing for IT and Non-IT companies that exactly matching to the client’s requirements. IPS Groups customer centric orientation in providing complete HR Solution has fueled its growth and success. Today, our pro-customer approach and our endeavor to deliver perfect solutions for our client’s requirements in the most efficient and economical way, we have created a niche for ourselves as end-to-end HR outsourcing solution provider.
- Roles and Responsibility**Responsibilities**
- **Overseeing and assessing customer service staffs’ activities and providing regular performance-related feedback.**
- **Strategizing and monitoring the daily activities of the customer service operations team.**
- **Assisting customer service staff with duties where and when required.**
- **Training staff in areas of customer service and company policies.**
- **Investigating and solving customer service complaints.**
- **Assisting with the development and implementation of service policies and explaining these to staff.**
- **Creating and maintaining documentation pertaining to customer service department activities**Customer Service Supervisor Requirements**:

- ***2+ years of work experience in similar position.**:

- ** **Proficient knowledge of customer service and standard office practices and procedures.**:

- ** **Former working experience in a digital/online company/**:

- ** **High level computer skills.**

Recruiter Name Pranjal More

Recruiter Number 9322673527

Location Maharashtra Mumbai

Experience Range 6 - 10 Years

Qualification Graduation

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