Inside Sales Executive

4 weeks ago

Gurugram Gurugram India Starlink Qatar Full time

Job Description The Inside Sales Executive is responsible for driving outbound sales efforts by proactively engaging potential customers through phone-based communication. This role focuses on identifying customer needs, presenting tailored product or service solutions, and closing sales to contribute to revenue growth. The position requires a persuasive communicator with strong interpersonal and negotiation skills, dedicated to delivering results in a fast-paced sales environment. Accountability & Responsibilities of Role: - Research, target and open new client opportunities - Make outbound calls to prospective customers from provided databases or marketing-generated leads. - Understand customer needs and qualify leads to pitch appropriate products or services. - Address objections and convert cold/warm leads into confirmed sales or scheduled follow-ups. - Accurately document customer interactions and outcomes in the CRM system. - Consistently meet or exceed daily, weekly, and monthly sales targets and performance KPIs. - Conduct timely follow-ups through calls, emails, or messaging platforms to nurture leads and close deals. - Ensure a high standard of customer service throughout the sales process to encourage satisfaction and retention. - Stay informed on product features, promotions, industry trends, and competitor offerings. - Cross-sell additional products or services based on customer needs and interest to maximize sales opportunities. - Develop targeted messaging to engage prospect companies and executives - Qualify prospects by understanding customer needs and budgets - Update CRM system with all customer communications Position Requirements: Educational Background: - Bachelor's degree in business administration, Marketing, Communications, or a related field Work Experience: - 13 years of experience in outbound calling, tele sales, or inside sales. - Experience with CRM systems and sales tracking tools. - Preferred exposure to B2C or B2B tele sales in industries such as telecom, education, finance, SaaS, or insurance Technical / Industry Skills: - Strong communication, persuasion, and negotiation skills. - Target-driven with a high level of self-motivation and resilience. - Multilingual abilities are a plus. Key Competencies: - Delivering Results & Fostering Ownership: Consistently meets performance metrics and takes accountability for results. - Building Customer Value: Anticipates customer needs and provides solutions that build loyalty and satisfaction. - Networking & Influencing Collaboratively: Builds rapport quickly and influences decisions through clear, persuasive communication. - Driving Change: Adapts to changing goals and market conditions with agility and a positive attitude. - Shaping Strategy: Stays informed about industry trends and aligns sales pitches to business strategy. - Leading Teams: Supports team success through collaboration, knowledge sharing, and peer motivation (if applicable)

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