Assistant Manager-housekeeping

2 days ago

Bengaluru, Karnataka, India Marriott Full time

Job Number 24145375 Job Category Housekeeping Laundry Location Sheraton Grand Bengaluru Whitefield Hotel and Convt Prestige Shantiniketan Bengaluru Karnataka India Schedule Full-Time Located Remotely N Relocation N Position Type ManagementJOB SUMMARYEntry level management position that focuses on supporting the day-to-day activities in Housekeeping Recreation Health Club and Laundry if applicable Position works with employees to clean and maintain guestrooms and public space Completes inspections and holds people accountable for corrective action Position assists in ensuring guest and employee satisfaction while maintaining the operating budget CANDIDATE PROFILEEducation and Experience High school diploma or GED 1 year experience in the housekeeping or related professional area OR 2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major no work experience required CORE WORK ACTIVITIESManaging Housekeeping Operations and Budgets Ensures knowledge and understanding of OSHA regulations are up to date Oversees all lost and found procedures Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments Inventories stock to ensure adequate supplies Ensures guest room status is communicated to the Front Desk in a timely and efficient manner Works effectively with the Engineering department on guest room maintenance needs Understands and complies with loss prevention policies and procedures Ensures all employees have proper supplies equipment and uniforms Assists in supervising an effective inspection program for all guestrooms and public space Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager Observes service behaviors of employees and provides feedback to individuals continuously strives to improve service performance Ensuring Exceptional Customer Service Handles guest problems and complaints seeking assistance from supervisor as necessary Assists in the review of comment cards and guest satisfaction results with employees Sets a positive example for guest relations Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive people-first culture We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law When you join the Sheraton family you become a member of its global community We ve been a place to gather and connect since 1937 At Sheraton associates create a sense of belonging in more than 400 communities around the world We invite we welcome and we connect guests through engaging experiences and thoughtful service If you re a team player who is excited to deliver a meaningful guest experience we encourage you to explore your next career opportunity with Sheraton Join us on our mission to be The World s Gathering Place In joining Sheraton Hotels Resorts you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you

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