Housekeeping Executive

3 days ago

Bengaluru, Karnataka, India Akoya Hotels Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Housekeeping Attendant Job Description (Akoya Hotels)

Job Title: Housekeeping Attendant / Room Attendant

Department: Housekeeping

Reports to: Housekeeping Supervisor / Executive Housekeeper

Summary:

The Housekeeping Attendant is responsible for maintaining the cleanliness, sanitation, and orderliness of guest rooms and public areas within the hotel. The role requires a keen eye for detail, a strong work ethic, and a commitment to providing an exceptional guest experience. The attendant is a key part of the team that ensures all areas of the hotel meet the highest standards of hygiene and presentation, contributing to guest satisfaction and the hotel's reputation.

Key Responsibilities:

1. Guest Room Service:

  • Thoroughly clean and service assigned guest rooms according to established hotel standards and procedures. This includes:
  • Making beds and changing linen and towels.
  • Dusting and polishing furniture, fixtures, and surfaces.
  • Vacuuming carpets and mopping floors.
  • Cleaning and sanitizing bathrooms, including toilets, showers, tubs, and sinks.
  • Replenishing guest supplies such as toiletries, mini-bar items, and amenities.
  • Report any technical issues, maintenance needs, or broken items to the Housekeeping Supervisor or Maintenance Department promptly.
  • Check the status of rooms and update the housekeeping system (e.g., occupied, vacant, clean) accordingly.
  • Respect guest privacy and property, and ensure the security of all assigned rooms.

2. Public Area Upkeep:

  • Maintain the cleanliness of public areas, including hallways, lobbies, stairways, elevators, and public restrooms.
  • Ensure all public areas are presentable and free of clutter.
  • Assist with deep cleaning projects as assigned, such as carpet shampooing or window cleaning.

3. Inventory & Supplies Management:

  • Stock and organize the housekeeping trolley with all necessary cleaning supplies, linen, and guest amenities before each shift.
  • Monitor and report stock levels to the Housekeeping Supervisor to ensure adequate supplies are always available.
  • Handle and store all cleaning chemicals and equipment safely and according to established guidelines.

4. Guest Interaction & Communication:

  • Greet guests in a friendly and professional manner when encountered in hallways or other areas.
  • Promptly and courteously respond to guest requests for extra towels, pillows, or other amenities.
  • Handle guest inquiries and report any guest-related issues or complaints to the supervisor.
  • Return any lost and found items to the designated area or supervisor.

5. Health & Safety Compliance:

  • Adhere to all hotel security, safety, and hygiene policies and procedures.
  • Follow proper procedures for waste disposal and recycling.
  • Be aware of and report any potential hazards or unsafe conditions.

Job Type: Full-time

Benefits:

  • Food provided
  • Health insurance
  • Provident Fund

Work Location: In person

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