
Housekeeping Team Leader
5 days ago
Key Responsibilities Guest Service
Ensure all guest rooms and public areas are cleaned and maintained according to IHG Way of Clean standards.
Inspect rooms and public areas after cleaning, ensuring readiness for guest use.
Handle guest requests and complaints professionally, escalating where necessary.
Ensure lost & found procedures are followed properly.
Operational Duties
Assign daily work schedules to room attendants and housekeeping associates.
Supervise cleaning of rooms, corridors, pantries, and public areas.
Train, coach, and support team members in cleaning techniques and brand standards.
Monitor housekeeping supplies, amenities, and linen usage.
Ensure housekeeping trolleys and pantries are neat, well-stocked, and secured.
Report maintenance issues promptly and follow up until resolved.
Team & Leadership
Lead by example, setting high standards of service and cleanliness.
Conduct on-the-job training for new staff members.
Motivate the team to deliver consistent, quality service.
Support the Executive Housekeeper in daily briefings, team communication, and performance feedback.
Compliance & Safety
Ensure all cleaning procedures follow IHG Way of Clean and hotel SOPs.
Adhere to health, hygiene, safety, and security standards.
Monitor use of chemicals and equipment safely and responsibly.
Job Requirements
Education: High School / Diploma in Hotel Management preferred.
Experience: Minimum 1–2 years of housekeeping experience in hotels; prior supervisory experience is an advantage.
Skills & Competencies:
Strong attention to detail
Leadership and team management skills
Basic English communication (spoken & written)
Ability to work under pressure and meet deadlines
Problem-solving and guest service orientation
Key Competencies (IHG Standards)
Guest Love Put the guest at the heart of everything
Do the Right Thing Ensure brand and safety standards are always followed
Show We Care Support and develop team members
Aim Higher Strive for continuous improvement in service
Celebrate Difference Foster teamwork in a diverse workforce
Work Environment
Dynamic, guest-focused environment
Shift-based role; requires availability on weekends and holidays
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