Assistant Manager Housekeeping

4 days ago

Bengaluru, Karnataka, India Bengaluru Airport Services Limited (BASL) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Location: BASL Lounges & Transit Hotel, Terminal 2 Kempegowda International Airport, Bengaluru

Department: Housekeeping

Reports To: Housekeeping Manager

Job Purpose:

To assist in managing the housekeeping operations of the BASL Lounges & Transit Hotel to ensure the highest standards of cleanliness, hygiene, and guest comfort. The role involves supervising staff, ensuring compliance with hygiene protocols, maintaining inventory, and providing exceptional guest service in a 24/7 airport hotel environment.

Key Responsibilities:

  • Assist the Housekeeping Manager in daily operations and execution of cleanliness standards across guest rooms, public areas, and back-of-house areas.
  • Supervise housekeeping team members, assign duties, and ensure timely completion of tasks.
  • Inspect rooms and public areas regularly to ensure adherence to hotel standards.
  • Address guest requests, complaints, and service recovery promptly and effectively.
  • Coordinate with Front Office, Engineering, and other departments for seamless operations.
  • Monitor and manage housekeeping inventory, linen stock, and amenities.
  • Ensure compliance with airport security protocols, health, and safety regulations.
  • Train, coach, and mentor housekeeping staff to enhance service standards and operational efficiency.
  • Assist in scheduling rosters and maintaining attendance records.
  • Participate in audits and implement corrective actions as needed.

Qualifications:

  • Bachelors degree or Diploma in Hotel Management or related field.
  • Minimum 5-7 years of experience in housekeeping operations in hotels or airport lounges; at least 1 year in a supervisory role.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Detail-oriented with a focus on hygiene, presentation, and guest satisfaction.
  • Flexibility to work in shifts, weekends, and holidays in a 24/7 operational setup.
  • Familiarity with airport security and operational standards is a plus.

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