Dark Store Manager

3 weeks ago


Lucknow, India Swiggy Full time

Job Description

Key Deliverables

1. Advise partner stores on best practices for picking, packing, and billing to improve customer experience.
2. Guide the usage of tools and dashboards to minimize inaccuracies and ensure smooth operations.
3. Assess and suggest improvements to Pods cleanliness, hygiene, and operational issues.
4. Recommend strategies to improve order fulfillment speed and ensure a seamless customer experience.

Role Responsibilities

1. Provide recommendations for continuous improvement in customer experience metrics.
2. Offer training suggestions to partners for improving customer experience.
3. Advise partners on managing demand spikes during holidays/peak seasons to prevent any service disruption.
4. Analyze data and apply problem-solving approaches to optimize operational efficiency and customer experience.


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