Strategic Account Manager

3 weeks ago

Lucknow, India Divami - Design & AI-Led Product Engineering Full time

Overview Divami Design Labs is a leading design-led product engineering firm specializing in building impactful tech products through the seamless fusion of design, engineering, and AI capabilities. With a growing portfolio of strategic clients, we’re seeking a dedicated professional to help us maximize the potential of our key accounts. We’re looking for a Strategic Account Manager (SAM) to manage and grow relationships with Divami’s top-tier Independent Software Vendor (ISV) clients. The ideal candidate will excel in fostering trust, understanding client needs, and driving account growth through upselling, cross-selling, and consultative engagement. This role is pivotal in aligning Divami’s services with client goals, delivering measurable value, and exceeding revenue targets. Key Responsibilities Account Growth & Client Relationship: - Develop and execute strategic plans to grow ISV account revenues. - Identify upsell and cross-sell opportunities that align with client goals. Collaborate with internal teams to deliver tailored solutions. - Build long-term relationships with C-level and senior executives. Act as a trusted advisor, addressing client concerns and ensuring satisfaction. - Conduct regular business reviews to align Divami’s offerings with client priorities. Strategic Planning: - Leverage market trends, competitor insights, and client data to identify growth opportunities. - Forecast account metrics, including revenue and renewal rates, and report progress to leadership. - Bring thought leadership to clients, showcasing industry insights and best practices. Metrics and Reporting: - Achieve assigned revenue targets and client satisfaction scores. - Maintain CRM accuracy to track activities and opportunities effectively. Requirements and Key skills - Experience: Minimum of 7+ years experience in IT services with at least 3+ years experience in Enterprise Account Management, with a proven track record of driving growth in ISV or technology-related accounts. - Domain Knowledge: Strong understanding of IT services, software development, and digital transformation solutions for ISVs. - Sales Acumen: Demonstrated ability to identify opportunities, build business cases, and close complex sales deals within existing accounts. - Relationship Building: Exceptional ability to build and nurture strong client relationships with C-level and senior executives. - Strategic Thinking: Proven ability to craft and execute account strategies aligned with client business goals. - Analytical Skills: Strong ability to forecast, analyze data, and derive actionable insights. - Communication Skills: Excellent written, verbal, and presentation skills for internal and external stakeholders. - Education: Bachelor’s degree in Business Administration, IT, or related fields. MBA preferred. Why join Divami? At Divami, we are at the forefront of design-led product engineering, crafting products that don’t just function but evoke emotions, deliver value, and drive business outcomes. As the Strategic Account Manager, you will play a pivotal role in shaping Divami’s growth trajectory, influencing how we scale business. If you want to be part of a forward-thinking team that values collaboration and excellence, then this role is for you Let’s engineer tomorrow, together.

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