Strategic Operations and Excellence

2 days ago

Lucknow, India Client of Talent Leads HR Solutions Pvt Ltd Full time

The Sr. Manager – Operation Excellence is a pivotal role focused on executing CMD’s strategic vision through robust coordination, structured follow-ups, and high-quality operational oversight. This role will act as a bridge between Leadership team and the vertical heads, ensuring alignment, timely execution, and governance of critical workstreams. The incumbent will also assist CMD directly by providing decision-enabling inputs, strategic dashboards, and by driving the rhythm of business within CMD's office.This position requires operational maturity, agility, and a deep commitment to confidentiality, precision, and results.It is suited for someone who can function both as a strategic enabler and a tactical executor.KEY RESPONSIBILITIES:1. Strategic Operations & Coordination Act as the operational anchor for CMD & leadership team’s directives across departments. Support CMD in transforming strategic plans into actionable, measurable work streams for business excellence. Serve as the point-of-coordination between leadership and the vertical heads, ensuring seamless data and decision flow. Track execution of key priorities and ensure timely closures.2. Performance Monitoring & Operational Excellence Ensure monthly MIS is received, analyzed, and synthesized into Review Dashboard periodically. Track, evaluate, and monitor performance across all business verticals — sales, operations, marketing, service, and support. Develop and manage Performance Dashboards and Business Review Trackers for analysis. Identify gaps and improvement opportunities in business operations and recommend corrective actions. Drive a culture of performance accountability and continuous improvement across the organization. Design and maintain WIP (Work-in-Progress) tracker for leadership, especially the top 15 priorities.3. Execution Excellence Structure leadership-level initiatives into milestones and drive accountability with functional leaders. Drive improvement projects and internal audits initiated by leadership team. Handle sensitive data and strategic initiatives with discretion and professionalism. SOP driven initiatives for business excellence.FIRST SIX MONTHS EXPECTATIONS(List in order of importance the position objectives & measurements associate will be expected to deliver within thefirst six months of employment. Be as specific and concrete as possible in describing these tasks)● Achieve 6 month’s target as defined in the KRA● Develop and maintain relationships with all the vertical Heads.● Ensure measurable progress against quarterly KRA-linked goals.Attribute/Skill/Experience Weight Previous knowledge of running an enterprise /Background in working with entrepreneurs / proven experience working in a startup environment at a senior level handling cross functional operations. 30 SOP Driven business / operational excellence. 20 Minimum 6–8 years of Operational Excellence experience in a senior support/Chief of Staff/COO Support-type role 20 MS Office (Advanced Excel & PowerPoint), MIS handling, Strategic Coordination, Communication 10 Graduate/Postgraduate with excellent command over English. 10 Professional demeanor, confidentiality, agility, and high accountability are non-negotiable. 10

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