Project Manager

Role: Project Manager Skill: Project management, CRM. Mode: Hybrid Experience: 8 to 12 years Job Location: Bangalore Educational Qualification: Bachelor’s Degree in Computer Science, Information Systems, or a related field. Equivalent experience may be considered. Job Overview The Project Manager plays a critical role in driving successful delivery of moderately complex projects, particularly those involving CRM platforms such as Salesforce. This role requires a strong technical foundation, excellent communication skills, and the ability to lead cross-functional teams. The ideal candidate should also demonstrate the ability to lead transformation initiatives across diverse teams within a large and complex architectural ecosystem. Experience in managing transformation programs involving multiple vendors, including participation in RFI and RFP processes, is essential. Roles & Responsibilities: - Validates the project scope, plans and schedules for moderately complex projects; adheres to metrics for project success and begins to suggest appropriate metrics; provides input to and applies standards (e.G. delivery process, roles and responsibilities, operational norms, compliance). - Identifies risks to program success and escalates to management as necessary. - Manages project delivery process, scope, and costs of moderately complex projects under broad supervision; drives completion of the project. - Manages stakeholder relationships; develops and executes communication plan. - Manages change by identifying impacts of the project, building awareness and support for change within the organization, and contributing to development of training. - Evaluates project results against success metrics; recommends or implements changes to processes, resources and solutions that improve productivity and end product. - Consistently delivers established team reporting and guidance metrics. - CRM Technical Expertise: Deep understanding of Salesforce (Sales Cloud, Service Cloud) or other CRM platforms designed for Go-to-Market teams. Ability to translate business needs into scalable technical solutions. - Transformation Leadership: Proven experience leading transformation initiatives across complex architectural ecosystems involving multiple teams and systems. - Vendor Management: Hands-on experience managing vendor relationships, including leading RFI and RFP processes, evaluating proposals, and coordinating multi-vendor delivery. - Stakeholder Engagement: Strong interpersonal skills with the ability to build trust and influence across Sales, Business Development, Marketing, and IT teams. - Communication: Outgoing personality with excellent verbal and written communication skills. Able to tailor messaging to technical and non-technical audiences. - Project Delivery: Skilled in managing scope, timelines, and budgets for moderately complex projects. Familiar with Agile and Waterfall methodologies. - Problem-Solving: Analytical mindset with the ability to anticipate issues, assess risks, and implement effective solutions. - Change Management: Experience in driving organizational change, including impact analysis, training, and adoption strategies. - Reporting & Metrics: Ability to define, track, and report on success metrics that align with business goals. Skills & Abilities: - CRM Experience: Minimum 5 years of hands-on experience in software and/or product development on Salesforce platforms (Sales Cloud, Service Cloud) or other enterprise CRM systems. - Transformation Projects: Demonstrated experience leading transformation initiatives across large, complex ecosystems involving multiple teams and technologies. - Vendor Engagement: Proven track record in managing vendor relationships, including leading RFI and RFP processes and evaluating proposals. Certifications: Project Management Professional (PMP) – highly regarded. Certified ScrumMaster (CSM) – preferred for Agile environments. Salesforce certifications (e.G., Administrator, Platform App Builder, or Consultant) – a strong plus. - Methodologies: Familiarity with Agile, Scrum, and Waterfall project management methodologies. - Communication & Leadership: Strong leadership presence with excellent communication and stakeholder management skills.