Partner Delivery Architect

Lakeside Software is how organizations with large complex IT environments can finally get visibility across their entire digital estates and see how to do more with less Lakeside Software helps companies gain a better view so they can see the hidden issues the smartest fixes and the biggest savings We collect and analyze more endpoint data than anyone else The more data you have the better your results will be That s why so many of the world s leading companies look to Lakeside to gain visibility across their entire digital estates empowering them to do more with less As Partner Delivery Architect you will assist Lakeside Software partners to manage SysTrack accounts in order to provide continued value to their customers You will be responsible to maintain upgrade and manage our services and act as a point of contact for partners This role requires strong collaboration and partnership with Lakeside Software Technical Support Pre-Sales Product Management and Customer Success teams The core responsibilities of this role include Enable Lakeside Software Partners to deliver value to their customers through the Systrack platform resulting in continued annual reoccurring revenue ARR attainment Train and educate our Partners Centre of Excellence by leveraging a proactive agenda including the value and Velocity blueprints where applicable to the Partner offering and assisting in ensuring that the blueprints and value are received by Partner Clients Partner enablement in the planning and design of SysTrack architecture and assisting partners with the implementation and operations of SysTrack for their customers Coordinate with the customer and internal Lakeside team around Implementation Testing and Deployment sign-off Coordinate with the Network team AD team SCCM team Security and Wintel teams to address project dependencies Strong working knowledge of EUC tools and correct approaches to handle them for enterprise customers Ability to analyse and assess SysTrack environments providing education to Partners to drive actionable insights and provide value or ROI use cases Consult with Partners on maintaining SysTrack environments for compliance through agent connectivity platform stability and product upgrades Partner with SI s and MSP s and collaborate on internal process improvement initiatives Prior experience developing collateral knowledge articles and process flows based on client needs and partnering with an operations team to provide sophisticated content Maintain a degree of awareness about product innovations and development for SysTrack and other EUC tools Host enablement sessions and participate in touch points planning and review sessions Help the Partner to navigate through various stages on SysTrack maturity model Requirements Minimum of 8-10 years of experience in technical consulting analytics service delivery Exposer supporting MSP s GSI s or working with them in similar setup Experience with transformation and desktop engineering projects e g Win10 O365 Extensive knowledge of end user computing EUC SysTrack and other DEX or monitoring solutions Good working knowledge of troubleshooting Windows MAC LINUX Operating Systems as well as DNS DHCP AD Group Policy Understanding of relational databases e g Microsoft SQL Server Experience with Citrix Hyper-V VMWare or other virtualization platforms Experience in Scripting PowerShell VBScript SQL relational database SQL Server Bachelor Degree in computer science and engineering preferred MCSE MCP CCA VCP Certification preferred Remote Candidates must be based in Delhi India Travel Up to 25 Lakeside Software is committed to pursuing a diverse and talented team and offering an inclusive environment for all employees and candidates Lakeside is dedicated to providing equal access and opportunity for individuals in employment its services activities and programs Lakeside is an Equal Opportunity Employer and does not make hiring or employment decisions on any basis protected by applicable local state or federal laws or prohibited by Company policy If reasonable accommodation is needed to participate in the job application or interview process to perform required job functions or to receive other benefits and privileges of employment please contact Benefits 20 Days Annual Leave 45 Days Annual Leave Maximum 4 Festival Days Named 8 Festival Days Select 12 Days Sick Leave 100 Paid Medical Insurance GPA Wellness Programme 3x CTC Group Life Insurance Pension Employee Referral Scheme