Chief Delivery Officer

3 weeks ago

Bengaluru India TRUGlobal Full time

Job Description Chief Delivery Officer / EVP Global Delivery Role Overview The Chief Delivery Officer (CDO) / EVP Global Delivery is responsible for leading end-to-end delivery operations across Infra, AI & Analytics, Cloud, CRM, and ERP service lines. The role ensures predictable, profitable, and high-quality delivery while driving transformation, scalability, and customer success across global engagements. Key Responsibilities 1. Delivery Leadership & Governance - Lead execution of large, complex client engagements across Infra, AI, Cloud, CRM, and ERP portfolios. - Establish robust delivery governance frameworks with defined KPIs, SLAs, and escalation mechanisms. - Ensure high-quality, on-time, and profitable delivery across all regions. 2. Leadership Hiring & Management - Build, mentor, and manage a strong leadership layer including Delivery Heads, Program Directors, and Solution Architects. - Drive succession planning, performance accountability, and a customer-first delivery culture. 3. Presales & Solutioning - Partner with Sales and Account Management on deal qualification, solution design, and bid defense. - Oversee solution architects to create competitive, profitable RFP/RFI responses. - Align delivery feasibility and profitability with the sales cycle. 4. Partnerships & Ecosystem Development - Build alliances with technology partners, ISVs, hyperscalers, and consulting firms. - Co-develop go-to-market strategies and generate joint revenue opportunities. 5. Business Leadership - Define strategic direction across multiple service lines including Infra, AI, CRM, ERP, and Cloud. - Drive business growth and profitability by aligning delivery outcomes with corporate objectives. - Strengthen relationships with strategic partners (e.g., Salesforce, SAP, OEMs) to expand delivery capability. 6. Customer Engagement & Relationship Management - Build and sustain trusted relationships with CXO and VP-level client stakeholders. - Serve as a strategic advisor on technology, transformation, and innovation initiatives. - Identify account expansion opportunities and drive long-term customer value. 7. Operational & Financial Accountability - Own and manage the Delivery P&L, ensuring revenue and margin targets are met. - Optimize workforce planning, utilization, and global resource deployment. - Drive delivery efficiency through automation, AI, and global delivery models. Key Skills & Competencies - Proven experience in hiring, mentoring, and managing senior delivery leaders and architects. - Strong presales acumen with hands-on experience in RFPs, solutioning, and client presentations. - Deep client engagement and relationship management at CXO/VP level. - Demonstrated P&L ownership for portfolios exceeding $100M. - Strategic and analytical mindset with execution excellence and business acumen. Qualifications & Experience - Bachelor's degree in Engineering / Technology; MBA preferred. - Experience in IT Services with 810 years in global delivery leadership roles. - Expertise across multi-service line delivery: Infra, AI/Analytics, ERP/CRM, and Cloud Transformation. - Strong presales and client engagement experience with a proven deal-win record.

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