Information Technology Specialist

6 days ago

Anantapur, India Sharp Brains Full time

Key Responsibilities Technical Support - Provide first-level and second-level support for desktops, laptops, printers, mobile devices, and other peripherals. - Troubleshoot and resolve issues related to Windows/macOS operating systems, office applications, and network connectivity. - Perform system upgrades, patches, and installations of software and hardware. User Support & Training - Respond to help desk tickets, phone calls, and emails in a timely manner. - Assist users with application usage, access issues, and general IT queries. - Maintain strong customer service and communication with employees at all levels. System & Account Administration - Create, modify, and disable user accounts in Active Directory, Office 365, and other enterprise systems. - Manage email configurations, group policies, and security permissions. - Support onboarding and offboarding of employees, including device setup and recovery. Hardware & Asset Management - Set up and configure new devices (desktops, laptops, monitors, peripherals). - Maintain IT inventory records and track equipment assignments. - Coordinate with vendors for repairs, replacements, and procurement. Network & Security Support - Assist with basic network troubleshooting (LAN/WAN/Wi-Fi/VPN). - Ensure compliance with security policies, antivirus updates, and data protection standards. - Support MFA, endpoint protection, and backup operations. Requirements Education & Experience - Bachelor's degree in IT, Computer Science, or related field (preferred). - 1–3 years of experience in desktop support or help desk environment. - Relevant certifications (plus): CompTIA A+, Network+, Microsoft MCSA/MD-100/MD-101. Technical Skills - Strong knowledge of Windows 10/11, macOS, Office 365, and common enterprise applications. - Experience with Active Directory, Exchange, Teams, and remote support tools. - Familiarity with networking fundamentals (TCP/IP, DNS, DHCP). - Ability to diagnose and troubleshoot hardware issues. Soft Skills - Excellent communication and customer service skills. - Strong problem-solving, organization, and time-management abilities. - Ability to work independently and as part of a team.

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