Printer services Administrator

3 weeks ago

Bengaluru, Karnataka, India eJAmerica Full time
Job Description

EXP -8+ years

Location: Bangalore Remote

Job summary:

We are seeking an experienced print Administrator to manage and support Print Environment. Need a candidate to manage and work on the printers, print servers, configurations, installations, validations, troubleshooting issues.

Print Support responsibilities

- Knowledge of printers, plotters, Printing from Mainframe.
- Mainframe >> VPS >> VPSX
- OCR - documents from Mainframe - hold the queue in Mainframe and release to fix print issues
- Software installation and upgrades activities.
- Badge Authentication and badge issues.
- Printer troubleshooting issues like driver installation, mapping of printers, print queues, new printer requests.
- How to handle hardware issues related to printers.
- Managing print services on the server.
- Patching activities on print servers and validations.
- Leading the vendor calls.
- Health checks, weekly highlights, monthly reports.
- Handling p1, p2 tickets and handling MIs.
- RCA.
- Creating and reviewing the SOPs.
- Monitor and manage enterprise print services using OMPlus and LRS VPSX for print job routing, auditing, and failover.

Skills Required: -

- OMPlus- For centralized job control and monitoring.
- LRS VPSX For output management and delivery.
- HP Web Jetadmin- for Device discovery, configuration, and firmware updates.
- Troubleshoot and resolve user print issues Including print error, Print queue issues, new printer requests and connectivity problems.
- Manage print drivers and firmware upgrades.
- OS knowledge ( Windows Server/Unix server )

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