Lexmark Printer services Administrator

2 weeks ago

Bengaluru, Karnataka, India eJAmerica Full time

EXP -8+ years

Location: Bangalore,Chennai,Hyderabad

US time shift

Job summary:

We are seeking an experienced print Administrator to manage and support Print Environment. Need a candidate to manage and work on the printers, print servers, configurations, installations, validations, troubleshooting issues.

Print Support responsibilities

  • Knowledge of printers, plotters, Printing from Mainframe.
  • Mainframe >> VPS >> VPSX
  • OCR - documents from Mainframe - hold the queue in Mainframe and release to fix print issues
  • Software installation and upgrades activities.
  • Badge Authentication and badge issues.
  • Printer troubleshooting issues like driver installation, mapping of printers, print queues, new printer requests.
  • How to handle hardware issues related to printers.
  • Managing print services on the server.
  • Patching activities on print servers and validations.
  • Leading the vendor calls.
  • Health checks, weekly highlights, monthly reports.
  • Handling p1, p2 tickets and handling MI's.
  • RCA.
  • Creating and reviewing the SOP's.
  • Monitor and manage enterprise print services using OMPlus and LRS VPSX for print job routing, auditing, and failover.

Skills Required: -

  • OMPlus- For centralized job control and monitoring.
  • LRS VPSX – For output management and delivery.
  • HP Web Jetadmin- for Device discovery, configuration, and firmware updates.
  • Troubleshoot and resolve user print issues – Including print error, Print queue issues, new printer requests and connectivity problems.
  • Manage print drivers and firmware upgrades.
  • OS knowledge ( Windows Server/Unix server )

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