▷ 15h Left: Senior Customer Support Agent – Voice

1 day ago

Kochi, India LSG - Legal Solutions Group Full time

Location: Kerala, India

CTC Offered: ₹4,00,000 – ₹4,50,000 per annum

About the role:

We are looking for an experienced Customer Support Agent (Senior Level) to join our team, specializing in US-based B2C customer support processes. The ideal candidate will have strong expertise in handling voice calls (primary) and non-voice channels (secondary), with excellent communication skills and a neutral/US accent

Key Responsibilities:

- Handle inbound and outbound customer calls, providing prompt and professional assistance.
- Address queries, complaints, and requests via voice and non-voice channels (email/chat) with accuracy and empathy.
- Ensure customer satisfaction through effective problem-solving and resolution.
- Follow standard operating procedures (SOPs) and maintain high-quality service standards.
- Document customer interactions and update internal systems as per guidelines.
- Collaborate with the support team to meet SLAs, KPIs, and overall process goals.

Requirements

- Minimum 2 years of proven experience in US-based customer support (B2C process).
- Excellent verbal communication skills with a clear US accent (mandatory).
- Hands-on experience handling voice support; basic familiarity with non-voice support (email/chat) preferred.
- Strong customer service orientation with active listening and empathy.
- Ability to work in rotational shifts aligned with US time zones - 8 AM EST - 11 AM EST
- Strong problem-solving skills and attention to detail.
- Graduate in any discipline (preferred) except B.Tech, BCA

What we offer:

- Competitive salary: ₹4,00,000 – ₹4,50,000 per annum.
- Opportunity to work in a dynamic, growth-oriented environment.
- Exposure to international customer support standards.
- Professional development and career progression opportunities.

If you are passionate about delivering exceptional customer experiences and have prior expertise in US-based B2C support, we’d love to hear from you

  • Senior Customer Support Agent – Voice

    9 hours ago

    Kochi, India LSG - Legal Solutions Group Full time € 50,000

    Location: Kerala, IndiaCTC Offered: ₹4,00,000 – ₹4,50,000 per annumAbout the role:We are looking for an experienced Customer Support Agent (Senior Level) to join our team, specializing in US-based B2C customer support processes . The ideal candidate will have strong expertise in handling voice calls (primary) and non-voice channels ...

  • Senior Customer Support Agent

    9 hours ago

    Kochi, India LSG - Legal Solutions Group Full time € 4,00,000 - € 4,50,000

    Location: Kerala, India CTC Offered: ₹4,00,000 – ₹4,50,000 per annum About the role: We are looking for an experienced Customer Support Agent (Senior Level) to join our team, specializing in US-based B2C customer support processes . The ideal candidate will have strong expertise in handling voice calls (primary) and non-voice...

  • Senior Customer Support Agent – Voice

    3 hours ago

    Kochi, India LSG - Legal Solutions Group Full time

    Location: Kerala, IndiaCTC Offered: ₹4,00,000 – ₹4,50,000 per annumAbout the role:We are looking for an experienced Customer Support Agent (Senior Level) to join our team, specializing in US-based B2C customer support processes. The ideal candidate will have strong expertise in handling voice calls (primary) and non-voice channels (secondary), with...

  • Senior Customer Support Agent – Voice

    4 hours ago

    Kochi, India LSG - Legal Solutions Group Full time

    Location: Kerala, IndiaCTC Offered: ₹4,00,000 – ₹4,50,000 per annumAbout the role:We are looking for an experienced Customer Support Agent (Senior Level) to join our team, specializing in US-based B2C customer support processes. The ideal candidate will have strong expertise in handling voice calls (primary) and non-voice channels (secondary), with...

  • International Customer Support

    2 weeks ago

    Kochi, Kerala, India Advenxa Pvt.Ltd Full time

    Associate - Customer Support (Non-Voice) Process: International (Non-Voice Process) Location: Infopark, Kochi Shift: Night Shift (Rotational Shifts) Cab Facility: Pick-up and Drop Available **Salary**: ₹19,000 to ₹24,000 per month **Requirements**: - Educational Qualification: Degree - The agents must have excellent communication skills, since it...

  • Associate-client Interaction

    1 week ago

    Kochi, India Season Two Senior Living Full time

    **ROLE AND RESPONSIBILITIES** **ABOUT THE ROLE** We are interested in hiring a dedicated and hardworking individual as an Associate - Client interaction (Voice) to join our Marketing Department. Your main goal is to provide excellent customer service and to promote Senior Living throughout India & Abroad. The goal is to generate and convert leads in an...

  • Associate-client Interaction

    1 week ago

    Kochi, India Season Two Senior Living Full time

    **ROLE AND RESPONSIBILITIES** **ABOUT THE ROLE** We are interested in hiring a dedicated and hardworking individual as an Associate - Client interaction (Voice) to join our Marketing Department. Your main goal is to provide excellent customer service and to promote Senior Living throughout India & Abroad. The goal is to generate and convert leads in an...

  • Associate Client Interaction

    7 days ago

    Kochi, India Season Two Senior Living Full time

    **About the role** We are interested in hiring a dedicated and hardworking individual as an Associate - Client interaction (Voice) to join our Marketing Department. Your main goal is to provide excellent customer service and to promote Senior Living throughout India & Abroad. The goal is to generate and convert leads in an efficient and profitable manner,...

  • Co-Founder & CTO [15h Left]

    3 days ago

    Kochi, India LEAST.ooo Full time

    Co-Founder & CTO – Co-Manner (Equity Role) About Co-Manner One Work Stack. Every Department. Zero Silos. Up to 60% Cost Savings for enterprises to work, collaborate and be highly productive. Co-Manner is an all-in-one enterprise workflow and collaboration platform. We combine no-code workflow automation, project/task management, and highly...

  • Customer Support

    2 weeks ago

    Kochi, Kerala, India Chris Johnson Business IT Solutions Full time

    Work directly with customers via telephone to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services. - Educates customers on product offerings and services to improve their "on-line presence" and explains pricing and answers questions from customers building value in the customer...