Senior customer support agent
5 days ago
Location: Kerala, India CTC Offered: ₹4,00,000 – ₹4,50,000 per annum About the role: We are looking for an experienced Customer Support Agent (Senior Level) to join our team, specializing in US-based B2 C customer support processes . The ideal candidate will have strong expertise in handling voice calls (primary) and non-voice channels (secondary), with excellent communication skills and a neutral/US accent Key Responsibilities: Handle inbound and outbound customer calls, providing prompt and professional assistance. Address queries, complaints, and requests via voice and non-voice channels (email/chat) with accuracy and empathy. Ensure customer satisfaction through effective problem-solving and resolution. Follow standard operating procedures (SOPs) and maintain high-quality service standards. Document customer interactions and update internal systems as per guidelines. Collaborate with the support team to meet SLAs, KPIs, and overall process goals. Requirements Minimum 2 years of proven experience in US-based customer support (B2 C process). Excellent verbal communication skills with a clear US accent (mandatory). Hands-on experience handling voice support ; basic familiarity with non-voice support (email/chat) preferred. Strong customer service orientation with active listening and empathy. Ability to work in rotational shifts aligned with US time zones - 8 AM EST - 11 AM EST Strong problem-solving skills and attention to detail. Graduate in any discipline (preferred) except B. Tech, BCA What we offer: Competitive salary: ₹4,00,000 – ₹4,50,000 per annum . Opportunity to work in a dynamic, growth-oriented environment. Exposure to international customer support standards. Professional development and career progression opportunities. If you are passionate about delivering exceptional customer experiences and have prior expertise in US-based B2 C support, we’d love to hear from you
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Senior Customer Support Agent – Voice
6 days ago
Kochi, India LSG - Legal Solutions Group Full time € 50,000Location: Kerala, IndiaCTC Offered: ₹4,00,000 – ₹4,50,000 per annumAbout the role:We are looking for an experienced Customer Support Agent (Senior Level) to join our team, specializing in US-based B2C customer support processes . The ideal candidate will have strong expertise in handling voice calls (primary) and non-voice channels ...
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Senior Customer Support Agent – Voice
5 days ago
Kochi, India LSG - Legal Solutions Group Full timeLocation: Kerala, IndiaCTC Offered: ₹4,00,000 – ₹4,50,000 per annumAbout the role:We are looking for an experienced Customer Support Agent (Senior Level) to join our team, specializing in US-based B2C customer support processes . The ideal candidate will have strong expertise in handling voice calls (primary) and non-voice channels ...
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Senior Customer Support Agent
6 days ago
Kochi, India LSG - Legal Solutions Group Full time € 4,00,000 - € 4,50,000Location: Kerala, India CTC Offered: ₹4,00,000 – ₹4,50,000 per annum About the role: We are looking for an experienced Customer Support Agent (Senior Level) to join our team, specializing in US-based B2C customer support processes . The ideal candidate will have strong expertise in handling voice calls (primary) and non-voice...
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Kochi, India LSG - Legal Solutions Group Full timeLocation: Kerala, India CTC Offered: ₹4,00,000 – ₹4,50,000 per annum About the role: We are looking for an experienced Customer Support Agent (Senior Level) to join our team, specializing in US-based B2C customer support processes. The ideal candidate will have strong expertise in handling voice calls (primary) and non-voice channels (secondary),...
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Senior Customer Support Agent – Voice
5 days ago
Kochi, India LSG - Legal Solutions Group Full timeLocation: Kerala, India CTC Offered: ₹4,00,000 – ₹4,50,000 per annum About the role: We are looking for an experienced Customer Support Agent (Senior Level) to join our team, specializing in US-based B2C customer support processes . The ideal candidate will have strong expertise in handling voice calls (primary) and non-voice channels ...
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Senior Customer Support Agent – Voice
5 days ago
kochi, India LSG - Legal Solutions Group Full timeLocation: Kerala, IndiaCTC Offered: ₹4,00,000 – ₹4,50,000 per annumAbout the role:We are looking for an experienced Customer Support Agent (Senior Level) to join our team, specializing in US-based B2C customer support processes. The ideal candidate will have strong expertise in handling voice calls (primary) and non-voice channels (secondary), with...
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Senior Customer Support Agent – Voice
5 days ago
Kochi, India LSG - Legal Solutions Group Full timeLocation: Kerala, IndiaCTC Offered: ₹4,00,000 – ₹4,50,000 per annumAbout the role:We are looking for an experienced Customer Support Agent (Senior Level) to join our team, specializing in US-based B2C customer support processes. The ideal candidate will have strong expertise in handling voice calls (primary) and non-voice channels (secondary), with...
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Senior Customer Support Agent – Voice
4 days ago
Kochi, India LSG - Legal Solutions Group Full timeLocation: Kerala, India CTC Offered: ₹4,00,000 – ₹4,50,000 per annum About the role: We are looking for an experienced Customer Support Agent (Senior Level) to join our team, specializing in US-based B2C customer support processes . The ideal candidate will have strong expertise in handling voice calls (primary) and non-voice channels ...
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Senior Customer Support Agent – Voice
6 days ago
Kochi, India LSG - Legal Solutions Group Full timeLocation: Kerala, IndiaCTC Offered: ₹4,00,000 – ₹4,50,000 per annumAbout the role:We are looking for an experienced Customer Support Agent (Senior Level) to join our team, specializing in US-based B2C customer support processes. The ideal candidate will have strong expertise in handling voice calls (primary) and non-voice channels (secondary), with...
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Senior Customer Support Agent – Voice
6 days ago
Kochi, India LSG - Legal Solutions Group Full timeLocation: Kerala, IndiaCTC Offered: ₹4,00,000 – ₹4,50,000 per annumAbout the role:We are looking for an experienced Customer Support Agent (Senior Level) to join our team, specializing in US-based B2C customer support processes. The ideal candidate will have strong expertise in handling voice calls (primary) and non-voice channels (secondary), with...
