Senior customer support agent
4 weeks ago
Location: Kerala, India CTC Offered: ₹4,00,000 – ₹4,50,000 per annum About the role: We are looking for an experienced Customer Support Agent (Senior Level) to join our team, specializing in US-based B2 C customer support processes . The ideal candidate will have strong expertise in handling voice calls (primary) and non-voice channels (secondary), with excellent communication skills and a neutral/US accent Key Responsibilities: Handle inbound and outbound customer calls, providing prompt and professional assistance. Address queries, complaints, and requests via voice and non-voice channels (email/chat) with accuracy and empathy. Ensure customer satisfaction through effective problem-solving and resolution. Follow standard operating procedures (SOPs) and maintain high-quality service standards. Document customer interactions and update internal systems as per guidelines. Collaborate with the support team to meet SLAs, KPIs, and overall process goals. Requirements Minimum 2 years of proven experience in US-based customer support (B2 C process). Excellent verbal communication skills with a clear US accent (mandatory). Hands-on experience handling voice support ; basic familiarity with non-voice support (email/chat) preferred. Strong customer service orientation with active listening and empathy. Ability to work in rotational shifts aligned with US time zones - 8 AM EST - 11 AM EST Strong problem-solving skills and attention to detail. Graduate in any discipline (preferred) except B. Tech, BCA What we offer: Competitive salary: ₹4,00,000 – ₹4,50,000 per annum . Opportunity to work in a dynamic, growth-oriented environment. Exposure to international customer support standards. Professional development and career progression opportunities. If you are passionate about delivering exceptional customer experiences and have prior expertise in US-based B2 C support, we’d love to hear from you
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Senior Customer Support Agent – Voice
4 weeks ago
Kochi, India LSG - Legal Solutions Group Full timeLocation: Kerala, IndiaCTC Offered: ₹4,00,000 – ₹4,50,000 per annumAbout the role:We are looking for an experienced Customer Support Agent (Senior Level) to join our team, specializing in US-based B2C customer support processes . The ideal candidate will have strong expertise in handling voice calls (primary) and non-voice channels ...
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Kochi, India LSG - Legal Solutions Group Full timeLocation: Kerala, India CTC Offered: ₹4,00,000 – ₹4,50,000 per annum About the role: We are looking for an experienced Customer Support Agent (Senior Level) to join our team, specializing in US-based B2C customer support processes. The ideal candidate will have strong expertise in handling voice calls (primary) and non-voice channels (secondary),...
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Senior Customer Support Agent – Voice
4 weeks ago
Kochi, India LSG - Legal Solutions Group Full timeLocation: Kerala, India CTC Offered: ₹4,00,000 – ₹4,50,000 per annum About the role: We are looking for an experienced Customer Support Agent (Senior Level) to join our team, specializing in US-based B2C customer support processes . The ideal candidate will have strong expertise in handling voice calls (primary) and non-voice channels ...
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Senior Customer Support Agent – Voice
4 weeks ago
Kochi, India LSG - Legal Solutions Group Full timeLocation: Kerala, IndiaCTC Offered: ₹4,00,000 – ₹4,50,000 per annumAbout the role:We are looking for an experienced Customer Support Agent (Senior Level) to join our team, specializing in US-based B2C customer support processes. The ideal candidate will have strong expertise in handling voice calls (primary) and non-voice channels (secondary), with...
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Senior Customer Support Agent – Voice
3 weeks ago
Kochi, India LSG - Legal Solutions Group Full timeLocation: Kerala, India CTC Offered: ₹4,00,000 – ₹4,50,000 per annum About the role: We are looking for an experienced Customer Support Agent (Senior Level) to join our team, specializing in US-based B2C customer support processes . The ideal candidate will have strong expertise in handling voice calls (primary) and non-voice channels ...
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Senior Customer Support Agent – Voice
4 weeks ago
Kochi, India LSG - Legal Solutions Group Full timeLocation: Kerala, IndiaCTC Offered: ₹4,00,000 – ₹4,50,000 per annumAbout the role:We are looking for an experienced Customer Support Agent (Senior Level) to join our team, specializing in US-based B2C customer support processes. The ideal candidate will have strong expertise in handling voice calls (primary) and non-voice channels (secondary), with...
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Senior Customer Support Agent – Voice
4 weeks ago
Kochi, India LSG - Legal Solutions Group Full timeLocation: Kerala, IndiaCTC Offered: ₹4,00,000 – ₹4,50,000 per annumAbout the role:We are looking for an experienced Customer Support Agent (Senior Level) to join our team, specializing in US-based B2C customer support processes. The ideal candidate will have strong expertise in handling voice calls (primary) and non-voice channels (secondary), with...
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Customer Support Executive
5 days ago
Kochi, India Dynamed Healthcare Solutions Pvt. Ltd Full timeThe Call Center Agent works exclusively with existing and new patients responsible for ensuring retention, customer satisfaction, and business growth. Following established procedures and guidelines, these agents address problems and complaints, suggest solutions and drive positive outcomes. Roles and Responsibilities: .1. Handles incoming and outgoing...
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Clearing Agent
1 day ago
Kochi, India Sununited Infologics Pvt. Ltd Full timeAs a clearing agent specializing in electrical scooters within port operations, your primary responsibility is to ensure the smooth clearance of all documents and regulatory requirements related to the import/export of electrical scooters. You will be integral in facilitating the movement of these scooters through customs and other relevant regulatory bodies...
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Ticket Agent
1 week ago
Kochi, India Tourmax Destination Management Pvt Ltd Full timeAs a Flight Ticket Agent with IATA (International Air Transport Association) certification, you will be responsible for assisting customers in booking flights, providing information on travel options, and ensuring a seamless travel experience. Your role will involve utilizing your knowledge of airline ticketing systems, IATA regulations, and customer service...
