
Senior Customer Support Agent – Voice
3 weeks ago
Location: Kerala, India
CTC Offered: ₹4,00,000 – ₹4,50,000 per annum
About the role:
We are looking for an experienced Customer Support Agent (Senior Level) to join our team, specializing in US-based B2C customer support processes . The ideal candidate will have strong expertise in handling voice calls (primary) and non-voice channels (secondary), with excellent communication skills and a neutral/US accent
Key Responsibilities:
- Handle inbound and outbound customer calls, providing prompt and professional assistance.
- Address queries, complaints, and requests via voice and non-voice channels (email/chat) with accuracy and empathy.
- Ensure customer satisfaction through effective problem-solving and resolution.
- Follow standard operating procedures (SOPs) and maintain high-quality service standards.
- Document customer interactions and update internal systems as per guidelines.
- Collaborate with the support team to meet SLAs, KPIs, and overall process goals.
Requirements
- Minimum 2 years of proven experience in US-based customer support (B2C process) .
- Excellent verbal communication skills with a clear US accent (mandatory).
- Hands-on experience handling voice support ; basic familiarity with non-voice support (email/chat) preferred.
- Strong customer service orientation with active listening and empathy.
- Ability to work in rotational shifts aligned with US time zones - 8 AM EST - 11 AM EST
- Strong problem-solving skills and attention to detail.
- Graduate in any discipline (preferred) except B.Tech, BCA
What we offer:
- Competitive salary: ₹4,00,000 – ₹4,50,000 per annum .
- Opportunity to work in a dynamic, growth-oriented environment.
- Exposure to international customer support standards.
- Professional development and career progression opportunities.
If you are passionate about delivering exceptional customer experiences and have prior expertise in US-based B2C support, we’d love to hear from you
-
Senior customer support agent
4 weeks ago
Kochi, India LSG - Legal Solutions Group Full timeLocation: Kerala, India CTC Offered: ₹4,00,000 – ₹4,50,000 per annum About the role: We are looking for an experienced Customer Support Agent (Senior Level) to join our team, specializing in US-based B2 C customer support processes . The ideal candidate will have strong expertise in handling voice calls (primary) and non-voice channels ...
-
Senior Customer Support Agent – Voice
4 weeks ago
Kochi, India LSG - Legal Solutions Group Full timeLocation: Kerala, IndiaCTC Offered: ₹4,00,000 – ₹4,50,000 per annumAbout the role:We are looking for an experienced Customer Support Agent (Senior Level) to join our team, specializing in US-based B2C customer support processes . The ideal candidate will have strong expertise in handling voice calls (primary) and non-voice channels ...
-
Senior Customer Support Agent – Voice
4 weeks ago
Kochi, India LSG - Legal Solutions Group Full timeLocation: Kerala, India CTC Offered: ₹4,00,000 – ₹4,50,000 per annum About the role: We are looking for an experienced Customer Support Agent (Senior Level) to join our team, specializing in US-based B2C customer support processes . The ideal candidate will have strong expertise in handling voice calls (primary) and non-voice channels ...
-
Senior Customer Support Agent – Voice
4 weeks ago
Kochi, India LSG - Legal Solutions Group Full timeLocation: Kerala, IndiaCTC Offered: ₹4,00,000 – ₹4,50,000 per annumAbout the role:We are looking for an experienced Customer Support Agent (Senior Level) to join our team, specializing in US-based B2C customer support processes. The ideal candidate will have strong expertise in handling voice calls (primary) and non-voice channels (secondary), with...
-
Senior Customer Support Agent – Voice
4 weeks ago
Kochi, India LSG - Legal Solutions Group Full timeLocation: Kerala, IndiaCTC Offered: ₹4,00,000 – ₹4,50,000 per annumAbout the role:We are looking for an experienced Customer Support Agent (Senior Level) to join our team, specializing in US-based B2C customer support processes. The ideal candidate will have strong expertise in handling voice calls (primary) and non-voice channels (secondary), with...
-
Kochi, India LSG - Legal Solutions Group Full timeLocation: Kerala, India CTC Offered: ₹4,00,000 – ₹4,50,000 per annum About the role: We are looking for an experienced Customer Support Agent (Senior Level) to join our team, specializing in US-based B2C customer support processes. The ideal candidate will have strong expertise in handling voice calls (primary) and non-voice channels (secondary),...
-
International Customer Support
2 weeks ago
Kochi, Kerala, India Advenxa Pvt.Ltd Full timeAssociate - Customer Support (Non-Voice) Process: International (Non-Voice Process) Location: Infopark, Kochi Shift: Night Shift (Rotational Shifts) Cab Facility: Pick-up and Drop Available **Salary**: ₹19,000 to ₹24,000 per month **Requirements**: - Educational Qualification: Degree - The agents must have excellent communication skills, since it...
-
Associate-client Interaction
1 week ago
Kochi, India Season Two Senior Living Full time**ROLE AND RESPONSIBILITIES** **ABOUT THE ROLE** We are interested in hiring a dedicated and hardworking individual as an Associate - Client interaction (Voice) to join our Marketing Department. Your main goal is to provide excellent customer service and to promote Senior Living throughout India & Abroad. The goal is to generate and convert leads in an...
-
Associate Client Interaction
5 days ago
Kochi, India Season Two Senior Living Full time**About the role** We are interested in hiring a dedicated and hardworking individual as an Associate - Client interaction (Voice) to join our Marketing Department. Your main goal is to provide excellent customer service and to promote Senior Living throughout India & Abroad. The goal is to generate and convert leads in an efficient and profitable manner,...
-
Customer Support Executive-Voice
2 weeks ago
Bengaluru, Kochi, Kolkata, India Shining Stars Institution & travels Full time ₹ 2,40,000 - ₹ 2,60,000 per yearFF Hi JobseekersWe are hiring energetic and customer-focused individuals for Domestic Voice & Non-Voice Processes in the Banking and E-commerce domains. If youre a good communicator and looking to build a strong career in customer support, this opportunity is for youLocations:Kochi - KalamasseryBangalore Electronic CityKolkata- Salt lakeInterview Details-...